CUSTOMER SERVICE

Description

Position Summary: We are seeking a professional to manage high-level passenger and executive crew experiences at an FBO. Key Highlights: 1. Excellence in service and the aerospace industry 2. High-level passenger experience management 3. Proactive attitude, detail-oriented, and service-oriented mindset **Are you passionate about excellence in service and the aerospace industry?** Join our team at the Felipe Ángeles International Airport (AIFA) FBO. We are seeking a professional profile to manage high-level passenger and executive crew experiences. **WHAT WE OFFER:** * **Salary:** $12,000 net monthly. * **Work schedule:** 2x2 (2 working days followed by 2 days off). * **Shifts:** Rotating 12-hour shifts (08:00–20:00 / 20:00–08:00\). * **Benefits:** Statutory benefits. * **Work location:** Private Terminal (FBO) \- AIFA. **DESIRED PROFILE:** * **Outstanding appearance:** Impeccable executive and institutional image (Mandatory). * **Attitude:** Highly proactive, detail-oriented, and service-oriented. * **Values:** Professionalism and confidentiality management. * **Skills:** Assertive communication, problem-solving, and organizational skills. **KEY RESPONSIBILITIES:** * **Customer Service & Assistance:** Receive, guide, and assist passengers and crews during their arrival, stay, and departure from the FBO. * **Service Coordination:** Manage client requests (transportation, accommodation, aviation catering, VIP lounge access, and customized services). * **Operational Liaison:** Maintain constant communication with the Operations Officer and Coordinator to ensure operational timing and proper service execution. * **Administrative Management:** Perform check\-in/check\-out procedures, support basic billing, service tracking, and administrative closing tasks. * **Procedures & Authorities:** Assist with official procedures before relevant authorities when applicable (Immigration, Customs, Health, etc.). * **Quality & Follow-up:** Record customer preferences, handle complaints and sensitive situations with solution-focused and discreet approaches. * **Image & Security:** Maintain clean and functional areas, complying with institutional image standards and operational security policies. If you meet this profile and seek to join a high-level aviation environment, please submit your **updated CV with photograph** through this channel. We look forward to meeting you! Employment type: Full-time Salary: Starting from $12,000\.00 per month Workplace: On-site employment