**HIGH QUALITY AND EXCELLENT SERVICE WILL DEFINITELY IMPROVE OUR CUSTOMERS' LIVES.** Would you like to become part of the most international company in the world? DHL, a company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to join a company that connects people around the globe? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then join our team! "Passionate about the Customer" and become a certified international specialist! **Your Responsibilities** * Notify clients of the arrival of goods requiring compliance with any regulations. * Track and advise on compliance with regulations for product importation. * Make and receive phone calls to importers, adhering to quality protocols to meet performance indicators (%GOS). * Interact with various internal departments involved in the import process to ensure effective releases. * Request payment of taxes for imports when required. * Provide timely responses to emails from internal and external customers and leaders, with effective answers to their requests. * Guide clients through various options for shipment release. * Review and validate documents received from customers. * Enter alerts into different electronic tools to ensure visibility of tracking and communication with internal and external customers. * Ensure that information declared in the proforma\-customs form matches the data indicated in the documentation. * Validate legal names registered in the importers' registry, as well as patent registration\-approval. * Monitor pre-alerts for shipments in transit. * Review instruction letters in electronic tools to expedite the type of shipment release. * Guarantee customs clearance payments on day 0 and day 1. * Guarantee notification of assigned tracking numbers within the stipulated time frame. Your Profile * Bachelor's degree in International Trade, International Business, Foreign Trade, or related field; graduated or recent graduate. * Experience in procedures and documentation in foreign trade. * Intermediate English (for handling calls and responding to emails). * Proficient in Microsoft Office (Excel, Outlook, Word). Competencies: * Ability to handle difficult situations. * Handling difficult customers. * Active listening. * Service-oriented attitude. * Ability to work under pressure. * Assertive communication. * Management and organization. * Ability to perform multiple tasks simultaneously. * Teamwork. * Customer focus. Our Offer * Competitive salary * 30-day Christmas bonus * Savings fund * Grocery vouchers * Monthly performance bonus * Life insurance * Major medical expenses insurance * 12 days of vacation Do you identify with this profile and are you challenged by these tasks and responsibilities? Then apply now! We would be happy to receive your application! Or send a WhatsApp message to the following number: 5620033652 DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Internal Description Job type: Full-time, Indefinite term Salary: Starting at $14,000\.00 per month Benefits: * Savings fund * Major medical expenses insurance * Life insurance * Dining service * Grocery vouchers Education: * High school diploma (Mandatory) Workplace: On-site position