We are a Mexican company with more than 70 years in the market dedicated to the manufacturing and marketing of high-value glass products for national and international customers in the wine, spirits, perfume, cosmetics, food, and pharmaceutical industries. Join our team as: **EXPORT CUSTOMER SERVICE EXECUTIVE** **REQUIREMENTS:** * Age: 24 to 40 years * Education: Industrial Engineering or Bachelor's degree in International Trade, Business Administration, or International Relations * Experience: 1 year in sales / customer service * Language: **Advanced English** (conversational, writing, reading) Skills in: Office software proficiency * **OBJECTIVE:** To properly manage the timely and accurate follow-up of export orders, ensuring availability of glass inventory, packaging, labels, tracking reprocessing, finished product entry into warehouse, shipment cubing and load scheduling, coordination with the exports department, and monitoring of export order shipments to achieve on-time customer satisfaction; responsible for generating and sharing customs clearance documentation, tracking complaints with the management systems department, all aimed at achieving long-term business relationships with our partners. **RESPONSIBILITIES:** * Enter sales orders into SAP B1 upon receipt of the customer’s purchase order * Analyze orders, review stock availability to provide delivery dates when the product meets customer specifications and inventory is available. * For unavailable materials, internally verify glass production, arrival of packaging, labels, and conditioning required to meet customer specifications * Daily follow-up of monthly orders to meet or exceed export channel budgets * Perform order cubing to develop a loading plan and share it with the foreign trade, logistics, and sales departments to meet customer delivery deadlines at the agreed destination according to the incoterm previously negotiated by the sales representative * Process post-delivery complaints if any arise * Follow up on corrective actions if necessary * Know and comply with the Policies, Procedures, Standards, and Guidelines established by the company applicable to the department * Know and comply with guidelines set forth in the standards under which the company is certified or pursuing certification (ISO 9001:2015 and C\-TPAT) **WE OFFER:** * Salary: $13,000 to $15,000 gross pesos per month * Statutory benefits * 10% grocery vouchers (based on salary) * Direct hiring by the company * Permanent position (not temporary) * Opportunities for growth and development