- **Principal Responsibilities** * Receives and responds to customer inquiries and complaints relating to production shipments. * Responsible for guiding compliant resolution in accordance with company guidelines. * Liaison between customer and factory\-order entry pertaining to new orders, current production, and prototypes. * Responsible for checking Customer websites for requirements, performance, etc. * Attends daily shipping meeting. * Reports out\-of\-line conditions affecting on\-time shipments, and communicates with the customer. * All order entries pertaining to orders for production, prototypes, and returns, monitors order in direct shipments to customers. * Calculates and prepares management charts for “on\-time shipments” and “customer on\-time deliveries” * Coordinates with Program/Commercial Managers and IT personnel to resolve EDI errors. Generate EDI Error reports (if applicable) \-IDOCS * Generate "Exception Report" to communicate and coordinate finished goods shipments with warehouse personnel to meet “special” customer demands. * Attend regularly scheduled "Customer Complaints Meeting" to streamline current work processes. * Responsible for entering customer related terms (such as freight terms, pricing) into Future3\. * Giving out FFR numbers, calculating and reviewing FFR claims. * Forecasts customer demand * Authorize company induced outbound freight * E\&O and customer claim process**Education** Bachelor’s of Science Degree in Business, Marketing or related field * **Experience** Minimum of five year’s experience in customer service area in transportation type manufacturing setting. * **Knowledge** * Good communication skills both oral and written.**FUNCTIONAL COMPETENCIES** * Communication * Analytical Skills * Decision Making * Teamwork * Leadership * Work under pressurePrivacy Notice \- Active Candidates: https://www.aptiv.com/privacy\-notice\-active\-candidates Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.