Technical Support Engineer

Description

Job Summary: We are seeking a Technical Support Engineer to provide technical support, equipment maintenance, user assistance, and information security, resolving hardware and software incidents. Key Highlights: 1. Life and Career Plan, Continuous Training 2. Free English Classes 3. Opportunity for Professional Development in Technical Support We are looking for Engineers across various regions of the Mexican Republic. · Technician in Systems or incomplete degree in Systems Engineering or related IT field. · Minimum 1 year of experience in technical support, maintenance, user assistance, and information security. · Perform preventive and corrective maintenance on computers and printers. · Knowledge of ticketing systems, networks, and backups. · Provide user assistance via ticketing tools. · Resolve hardware and software incidents on desktop computers. · Install applications, system images, and Windows operating systems. · Perform data backups. · Knowledge of VPN networks. Additional Benefits and Perks: \- · Life and Career Plan, Continuous Training. · Travel Allowance Payment · Statutory Benefits . Free English Classes Employment Type: Full-time, Indefinite Term Salary: $10,000\.00 \- $11,000\.00 per month Benefits: * Option for indefinite-term contract * Company-provided mobile phone Education: * Incomplete or ongoing Higher Technician degree (Preferred) Experience: * Technical Support: 1 year (Mandatory) Language: * English (Preferred) Work Location: On-site employment