* Conversational English required. **Responsibilities** * Identify hardware and software solutions. * Troubleshoot technical issues. * Diagnose and repair faults. * Speak with customers to quickly identify the root of their problem. * Provide timely and accurate feedback to customers. * Guide customers through a series of steps to resolve an issue. * Follow up with customers to ensure the problem is resolved. * Support the implementation of new applications. * Provide support through procedure documentation. * Manage multiple cases simultaneously. **Requirements** * Proficiency in Windows * Experience with remote desktop applications and helpdesk software. * Attention to detail and strong problem-solving skills. * Excellent interpersonal skills. * Ability to communicate effectively and clearly. Excellent verbal and written communication skills. * Bachelor's degree/Engineering degree. * Exceptional technical and problem-solving abilities and reasoning capacity. * Must be self-motivated and an excellent team player. Job type: Full-time Salary: $9,000.00 - $16,000.00 per month Benefits: * Salary increases * Free drinks * Company parking * Free parking * Option for indefinite contract * Free uniforms Work location: On-site