**Company Description** Inetum is an international agile digital consulting group. In the post-digital transformation era, our purpose is to enable each of the more than 27,000 people who are part of our team to continuously renew themselves, positively experiencing their own digital flow. With presence in 26 countries, we promote flexible professional careers, local innovation, and a healthy balance between personal and professional life. Additionally, Inetum has been recognized as a **Top Employer**, a certification that validates our commitment to well-being, professional development, and excellence in talent management. **Job Description** It involves handling all assigned incidents and requests for service restoration and on-site equipment tuning, applying actions that efficiently reactivate equipment operation according to contracted service levels. The technical support and assistance service for computing equipment is registered and assigned through corporate management tools. It covers all types of repair and technical assistance services such as: * Laptops, tablets * Branch servers * Personal computers, nettops, and Macs * Branch certifying printers * Check readers * Barcode scanners * Check digitizers * Biometric devices * Videoconferencing and collaboration room support Activities are carried out across the network of branches and ATMs throughout the state (Hermosillo, Son) **Requirements** **Requirements** * Proven customer service experience (minimum 2 years) * Experience as Help Desk or technical support (minimum 2 years) * Advanced knowledge of MS Office 365 Suite * Advanced knowledge of Windows 10 and 11 operating systems (minimum 2 years) * Advanced knowledge of Edge and Google Chrome web browsers (minimum 2 years) * Intermediate knowledge of TCP-IP networks * Intermediate level telecommunications knowledge (voice and data) **Additional Information** At Inetum, we promote an inclusive and equitable work environment. All candidates will be considered without distinction based on gender, identity, sexual orientation, age, ethnic origin, disability, or any other condition. Hiring decisions are based exclusively on skills, competencies, and values aligned with our organizational culture.