Description and details of activities Responsibilities * Receive and welcome guests with kindness and professionalism. * Perform check\-in and check\-out following established procedures. * Manage reservations by phone, email, and through platforms. * Provide information about hotel services and local attractions. * Handle guest inquiries, requests, and complaints efficiently. * Keep administrative records and systems up to date. * Coordinate with other departments (cleaning, maintenance, sales). * Handle petty cash and payments via terminal. Experience and requirements * Bachelor's degree in Tourism or related fields. * Previous experience in customer service or reception (preferably in hotels). * Excellent verbal and written communication skills. * Proactive attitude, patience, and problem-solving abilities. * Basic/intermediate English (desirable). * Availability for rotating shifts. Benefits * Benefits according to LFT * Savings fund * Savings pool * Uniform **Number of vacancies** 1 **Area** Customer Service/Call Center/Telemarketing **Contract** Permanent **Modality** In-person **Shift** Mixed **Workload** Full Time **Schedule*** Full time * Mixed shift * Rotating * 8-hour shift * Weekends **Net monthly salary** $8,000 \- $10,000 MXN **Education** Professional degree **English** Spoken: Intermediate, Written: Intermediate **Age** 18 \- 45 years **Travel availability** No