Job Summary: We are seeking a Technical Support specialist to provide personalized assistance and first- and second-level support to Apple users, while suggesting additional services. Key Highlights: 1. Opportunity to become certified as an Apple Certified Macintosh Technician 2. Career growth and continuous training 3. Direct employment contract with the company **MacStore. We are a leading company in the distribution of Apple products and services (APR – APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic.** **MacStore Dila** The position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Tracking completed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900.00 (salary increases and service commissions).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $900.00** Statutory and Enhanced Benefits: * 100% IMSS contributions. * **Apple Certified Macintosh Technician certification** * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months. * Life insurance and funeral expense assistance. * Uniforms. * **Career growth.** * Continuous training. Additional Benefits After 3 Months (Permanent Position): * **Savings fund.** * **Discounts with prestigious brands.** * **Christmas bonus.** Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Work schedule from Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or from 12:00 p.m. to 9:00 p.m. (rotating weekday rest days).