Customer Solutions Assistant - Customer Support

Description

Position Summary: Support the handling of requests in shipment control by generating administrative reports and coordinating shipments to ensure customer satisfaction. Key Highlights: 1. Customer requirement handling and management in Shipment Control. 2. Shipment coordination and continuous communication with customers. 3. Generation of administrative reports for incident tracking. General Purpose Support timely and accurate handling of requests entering the Shipment Control department by generating administrative reports and verifying data to coordinate shipments, thereby consistently meeting performance indicators to enhance customer satisfaction. Main Responsibilities - Handle assigned Service Reports promptly and accurately by conducting daily reviews of each Service Report to address customer requirements using available management tools, ensuring satisfactory responses to customer requests. - Report on services entering Shipment Control by performing daily scans of shipments and reviewing visit and control labels, supported by the CRM-SOLUCIONA shipment management system, to evaluate and manage customer service and support. - Provide operational feedback regarding process deviations. Conduct timely and accurate calls to customers regarding shipments entered into Shipment Control through the daily shipment coordination and customer call process, to evaluate and manage customer service and support. - Provide operational feedback regarding process deviations. - Generate administrative reports for shipments requiring them by tracking incidents according to operational cycle procedures, to promptly notify and coordinate shipments. - Daily physical reconciliation of local route delivery and return manifests using the daily reconciliation tool, to validate adherence to delivery processes. Education Education: High School Diploma or Technical Degree. Knowledge Profile Microsoft Office: Basic. Indicator tracking. Customer Service: 6 months. Problem solving, personnel management. At our company, we are committed to providing equal development opportunities for all employees without exception based on race, religion, gender, marital status, age, nationality, origin, or type of vulnerability situation. We respect and value diversity as a source of workforce strength and organizational innovation.-Requirements- Minimum Education: Higher Education - Bachelor's Degree 1 year of experience Age: between 20 and 40 years Keywords: helper, assistant, auxiliary, aux, aide, customer, client, support, assistance