Technical Support Assistant

Description

Job Summary: We are seeking a Network Technical Support professional passionate about technology to assist installers, diagnose incidents, and maintain network equipment. Key Highlights: 1. Network and telecommunications technical support 2. Configuration and maintenance of network equipment (MikroTik, Ubiquiti) 3. Opportunity for growth in the networking field Job Description: We are looking for a Network Technical Support professional with knowledge of telecommunications infrastructure and network equipment to support our installation team and ensure proper network operation. The selected candidate will be responsible for diagnosing and resolving connectivity incidents, as well as configuring and maintaining network equipment (preferably MikroTik and Ubiquiti). This position is ideal for someone passionate about technology, possessing strong communication skills and a service-oriented mindset, who wishes to grow within the networking and telecommunications field. Requirements: \* Solid networking knowledge (IP, subnets, DHCP, NAT, etc.). \* Preference for experience or knowledge of MikroTik (RouterOS). \* Proficiency with point-to-point and point-multipoint wireless equipment (Ubiquiti, Cambium, etc.). \* Communication skills. \* Flexible availability Main Responsibilities: \* Provide technical support to Installation Technicians (on-site, phone, and remote). \* Configure, monitor, and maintain network equipment, preferably MikroTik. \* Diagnose and resolve connectivity and wireless link issues. \* Assist in the installation and maintenance of infrastructure (towers, links, nodes). \* Document service reports and network updates. Employment Type: Part-Time Work Schedule: \* Includes weekends \* 6-hour shifts Experience (Preferred): \* Network or telecommunications technical support: 1 year. \* Basic router configuration and administration (preferably MikroTik). \* Handling of wireless equipment (Ubiquiti, Cambium, etc.). \* User or customer support (on-site and remote). \* Connectivity issue diagnosis and resolution. Work Location: On-site employment We Offer: \* Competitive salary \* Statutory benefits \* Opportunities for advancement within the networking/telecommunications field. Interested candidates should send their CV to esther.peralta@enlacesdeinternet.com Or call 662 318 4698 Salary: Starting at $3,000.00 per week Benefits: * Eligibility for indefinite-term contract * Company-provided mobile phone Work Location: On-site employment