Job Summary: We are seeking a Level 1B Help Desk Agent to provide technical support and assistance to users, ensuring timely solutions and customer satisfaction. Key Highlights: 1. Opportunities for personal and professional development. 2. Collaborative, diverse, and innovative environment. 3. Continuous learning educational platform (SONDA Academy). Live the SONDA Experience · Transform your career here! · Why join SONDA? The answer is very simple: because, just like you, we love what we do, we are passionate about innovation, and we firmly believe that through knowledge and technology, we will not only transform our clients’ businesses but also the future. At SONDA, you’ll experience a work environment offering diverse opportunities for personal and professional development—a great place to learn and contribute to improving people’s quality of life through technology. · We are looking for a Level 1B Help Desk Agent · You will have the opportunity to: -Provide technical support and assistance to users, ensuring timely resolution of their requests. -Provide technical support, delivering and recording all necessary information to meet internal company and client requirements. -Provide customers with technical assistance in resolving incidents, managing all required actions to restore service and achieve customer satisfaction. · Ideal candidates possess knowledge and experience in: -Customer service -Microsoft Office suite proficiency -Technical degree related to computing or similar field -Experience in customer service and support Must have flexible availability for work hours · What can you expect from us? Work flexibility, promoting balance between your personal and professional life. Work schedule: 48 hours per week Salary: $11,000 gross per month On-site work location: Blvd. Navarrete 66, Col. Valle Escondido, Hermosillo, SON. · Professional development and continuous skill enhancement aligned with your interests. A collaborative, diverse, and innovative environment that fosters teamwork. What do we offer? SONDA Academy, an educational platform for continuous learning designed to maximize your professional development. SONDA Wellness, promoting initiatives focused on your physical, mental, and social well-being. · And much more! · Diversity + Inclusion = Innovation and Collaboration · At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive setting that encourages professional growth on equal opportunity terms. · Because we know a diverse environment is fundamental to driving innovation, we select candidates based on professional qualifications regardless of race, skin color, religion, age, gender, sexual orientation, gender identity, nationality, or disability. · Join our team! -Requirements- Minimum education: Higher education – Bachelor’s degree years of experience Age: between 25 and 55 years Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, soporte, technologist, technician, tech, technician, technology, tecnologia, technologist