Job Summary: We are seeking a Level 1B Help Desk Agent to provide technical support and assistance to users, ensuring timely solutions and customer satisfaction. Key Highlights: 1. Transform your career with passion for innovation and technology. 2. Opportunities for personal and professional development in a collaborative environment. 3. Contribute to improving quality of life through technology. Experience SONDA · Here, you transform your career! · Why join SONDA? The answer is very simple: because, like you, we love what we do, we are passionate about innovation, and we believe that through knowledge and technology, we will not only transform our clients’ businesses but also the future. At SONDA, you will experience a work environment offering diverse opportunities for personal and professional development — an excellent place to learn and contribute to improving people’s quality of life through technology. · We are looking for a Level 1B Help Desk Agent · You will have the opportunity to: -Provide technical support and assistance to users, ensuring timely resolution of their requests. -Provide technical support, delivering and recording all necessary information to meet internal company and client requirements. -Provide customers with technical assistance in resolving incidents, managing all required actions to restore service and ensure customer satisfaction. · Ideal candidates possess knowledge and experience in: -Customer service -Microsoft Office suite proficiency -Technical vocational degree related to computing or similar fields -Experience in customer service and support Availability to work flexible hours is required · What can you expect from us? Workplace flexibility, promoting balance between your personal and professional life. Working hours: 48 hours per week Salary: $11,000 gross per month On-site work location: Blvd. Navarrete 66, Col. Valle Escondido, Hermosillo, SON. · Professional development and continuous skill enhancement aligned with your interests. A collaborative, diverse, and innovative environment that fosters teamwork. What do we offer? SONDA Academy, an educational platform for continuous learning designed to maximize your professional development. SONDA Wellness, promoting initiatives focused on your physical, mental, and social well-being. · And much more! · Diversity + Inclusion = Innovation and Collaboration · At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive setting offering equal professional development opportunities. · Because we know a diverse environment is fundamental to driving innovation, we evaluate candidates solely based on professional qualifications, regardless of race, skin color, religion, age, gender, sexual orientation, gender identity, nationality, or disability. · Join our team! -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 1 year of experience Age: between 20 and 40 years Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, service, service, counter, desk, exhibitor, exhibitor, support, support, technician, tech, technician, technology, technology, technologist