**English \- Spanish Speaking Customer Service Representative \- Call Center Agent in Hermosillo** We’re in the **people business**. What does that mean? It means we’re always on the lookout for the best and brightest personalities to join our team. In our world, customer service isn’t just about answering a call — it’s about delivering a friendly, professional, can\-do attitude every single time. That natural smile in your voice? That’s what we’re after. **Sound like you? Then we want to speak with you.** **Call Center Agent Job Description** **What Are the Benefits?** * **Employee advancement and career path development** * **Promote from within culture** * **Monthly employee drawings** (gift cards, electronics, etc.) * **Casual, professional environment** * **Vacations, holidays, and a year\-end bonus** according to Unity MX policy: + Vacation entitlement follows Federal Labor Law guidelines, based on years of service. + Vacation Bonus (Prima Vacacional) equal to 25% of vacation pay. + Christmas Bonus (Aguinaldo) equivalent to 15 days’ salary annually. * **Food vouchers** **What Will I Be Doing?** * Answering phones, emails, and live chats from customers. * Professionally responding to customer inquiries. * Identifying and escalating priority issues to upper management. * Following up on complicated customer interactions when necessary. * Accurately recording customer interaction details. * Building rapport with customers using an upbeat, positive, professional attitude. * Offering solutions — **not excuses.** **What Qualities Should I Have?** * Excellent customer service attitude and work ethic. * Ability to engage and personalize every interaction. * Friendly, confident, self\-motivated. * Strong verbal and written communication skills. * Positive, quick\-thinking problem solver. **What Qualifications Do I Need?** * **1 year of customer service experience** (preferred) * **1 year of call center experience** (preferred) * **Basic computer skills required** (navigation, typing 30\+ WPM, copy/paste, opening multiple tabs) * **Excellent grammar, punctuation, and spelling** * **Fluent in English and Spanish (required)** * **Ability to commute to:** Cuartel XV, Bulevar José María Morelos 303, Torre 2 edificio H, Zona Militar, 83144 Hermosillo, Son. We’re searching for confident, self\-starters ready to bring professionalism, positivity, and a great experience to every customer. You’ll be the first point of contact and the voice of our brand — handling phone calls, emails, and live chats with professionalism and care. **If you take pride in doing things the right way, value reliability, and have a genuine heart for people, this is where you belong.** **\#MXCX**