Technical Support Analyst – Call Center

Description

Job Summary: We are seeking a Level 1 Technical Support Analyst to remotely and telephonically resolve incidents, report failures, and document activities. Key Highlights: 1. Opportunity for recent graduates with no experience required 2. Incident resolution and activity documentation 3. Join a technical support team Become part of the best team and join us as a **Level 1 Technical Support Analyst** We are looking for: * Bachelor’s degree in Computer Systems Engineering, Information Technology, or related field (internship status, in the process of graduation, or already graduated; currently enrolled or incomplete) * Minimum 6 months of technical support experience via telephone (call center) or remotely (academic service and professional internships count) * **Recent graduates: no experience required** Required Knowledge: * **SQL Server** as a Database Management System (DBMS) for data management (basic level) * **Basic networking knowledge** * **Windows Server** (basic level) Responsibilities: * Resolve incidents remotely and by phone. * Report failures to supervisors using designated tools. * Accurately document all activities performed to address incidents. What do we offer? * Salary: $10,186.14 gross MXN * Monthly bonus: $750 MXN * Statutory benefits and additional benefits beyond statutory requirements from day one Work Schedule: * 3:00 PM – 9:00 PM (Monday to Sunday, with rotating weekly rest day) Work Location: Cda. de Relox, Chimalistac, Álvaro Obregón (near Metrobús Dr. Galvez station) **Apply through this channel or contact Lic. Andrea Pacheco at 55.27.27.81.66.**