Customer Service City: GUERRERO Publication Date: Dec 29, 2025 Schedule: 9:00 AM to 6:00 PM Description: Customer Solutions Assistant Role: Customer Solutions Assistant Support timely and accurate handling of requests entering the Shipment Control Department by generating administrative reports and verifying data to coordinate shipments, consistently meeting performance indicators to improve customer satisfaction. Service Report Compliance % Compliance Rate Call Closure 100% Closure Rate Time Spent in Shipment Control % Compliance Rate 1. Timely and accurate handling of assigned Service Reports, through daily review of each Service Report to address customer requirements using management tools to provide a satisfactory response to the request. 2. Reporting on services entering Shipment Control, through daily review of shipment scans, supported by visit and control label information, via the CRM-SOLUCIONA shipment management system, to assess and manage customer service, support, and attention. Providing operational feedback on process deviations. 3. Making timely and accurate calls to customers regarding shipments entered into Shipment Control, through the daily process of shipment coordination and customer calls, to assess and manage customer service, support, and attention. Providing operational feedback on process deviations. 4. Generating administrative reports for shipments requiring them, by tracking shipment incidents according to operational cycle procedures, to notify and coordinate shipments as soon as possible. 1. Operations. For the monthly shipment report in Shipment Control and Tracking Orders. 2. Commercial. To support customer needs related to incidents, providing assistance and coordinating efforts to meet customer requirements via a tracking order. 3. Contact Center. To resolve customer shipment incidents. General Purpose Results Key Functions Decision Making Internal Relationships 1. Customers. To resolve their requirements. Education: High School Diploma or Technical Degree. Administration, completed. Microsoft Office: basic. Indicator tracking. Customer Service: 6 months. Problem Solving, Personnel Management.