Server

Description

Position Summary: Server responsible for customer satisfaction through accurate, prompt, and resort-standard food and beverage service. Key Highlights: 1. Ensure customer satisfaction and high-quality service. 2. In-depth knowledge of menus, beverages, and wines to advise customers. 3. Opportunity to work at a top-tier vacation resort. Take orders accurately and serve food and beverages promptly and safely. Your role is to ensure customer satisfaction by delivering service aligned with resort standards. **As a Server, you will be responsible for:** * Knowing all food and beverage menus prepared and offered to guests to provide appropriate recommendations. * Performing front- and/or back-of-house duties across various dining venues according to assigned schedules and shifts. * Anticipating and addressing guests’ potential needs. * Ensuring the station is fully stocked, clean overall, and equipped with required tableware, glassware, flatware, and linens prior to the start of your shift. * Knowing daily specials and out-of-stock items. * Assisting at all times in serving dishes and carrying soiled trays to the designated scullery area for cleaning. * Ensuring proper use of all equipment and service areas. * Setting tables per established service standards. * Knowledgeable about preparation of specialty beverages and wines. * Proficient in using the resort’s POS system. * Able to respond generally or specifically, as appropriate, to any guest inquiries regarding Food & Beverage service or the resort. * Delivering courteous, personalized service to guests, strictly adhering to resort standards. * Following procedures and policies when issues arise. * Attending all scheduled departmental meetings and training sessions. * Responsible for fulfilling restaurant supply requisitions from the warehouse and submitting a copy of the fulfilled requisition to the Cost Department or the Supervisor on duty. * Capable of preparing food in front of guests, consistently following hygiene and presentation standards. * Assisting in monthly inventories (food, beverages, and operational equipment) under the supervision of the Cost Manager. * Responsible for managing the petty cash fund at the assigned point-of-sale location. * Responsible for processing payments and closing guest checks. **To succeed in this role, you must possess the following minimum qualifications and experience:** * Technical education * Academic certificates, minimum secondary school level * 1 year of experience in the hospitality industry **The following capabilities and distinctions would be advantageous in this position:** * Familiarity with operational equipment, glassware, and their appropriate usage. * Experience with digital systems. * Knowledge of beverage preparation. * Knowledge of wines and food pairings. * Proficiency in English (50% or more, written and spoken). When you join Hilton Grand Vacations, you join a team of dedicated Team Members committed to helping Owners and Guests worldwide make every vacation memorable. Hilton Grand Vacations is a leading vacation ownership company that brings our guests’ vacation dreams to life. We provide equal employment opportunities and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability. We ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to enjoy other employment benefits and privileges. Contact us to request accommodations.