Guasave Science & Technology Job Listings

Indeed

Site Manager

Job Title: Site Manager – BPO Call Center (Bilingual: English/Spanish) Location: Zona Centro, Esquina Sara (4ta y Revolución), Tijuana, B.C. Department: Operations Job Summary: We are seeking a dynamic and experienced Site Manager to lead our BPO call center operations in Mexico, servicing U.S.\-based clients. The ideal candidate will be bilingual in English and Spanish, with a strong background in contact center management, people leadership, and client relationship development. This role is responsible for overseeing daily operations, ensuring performance targets are met, and fostering a culture of excellence and continuous improvement. Key Responsibilities: * Operational Leadership: * + Manage day\-to\-day operations of the site, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved. + Implement and monitor operational strategies to improve efficiency, quality, and customer satisfaction. * Team Management: * + Lead, coach, and develop a team of supervisors, team leads, and agents. + Drive employee engagement, retention, and performance through effective communication and leadership. * Client Relationship Management: * + Serve as a primary point of contact for U.S.\-based clients. + Ensure client expectations are met or exceeded through proactive communication and issue resolution. * Compliance \& Quality Assurance: * + Ensure compliance with company policies, client requirements, and local labor laws. + Collaborate with quality assurance and continuous improvement department to drive performance of client initiatives and requirements. * Reporting \& Analysis: * + Provide regular performance reports to internal stakeholders and clients. + Analyze trends and recommend strategic actions to improve results. * Culture \& Values Alignment: * + Champion a workplace culture that reflects our *Winning As One* motto and core company values. + Foster an inclusive, collaborative, and high\-energy environment where employees feel connected to the mission and empowered to succeed. + Promote behaviors and practices that reinforce teamwork, integrity, accountability, and continuous improvement across all levels of the site. Qualifications: * Minimum 5 years of experience in BPO call center management, with at least 2 years in a senior leadership role. * Bachelor's degree in business administration, Operations Management, or related field a plus. * Fluent in English and Spanish (spoken and written). * Proficient in workforce management tools, CRM systems, and Microsoft Office Suite. * Strong understanding of U.S. customer service standards and expectations. * Proven ability to lead large teams and manage complex operations. * Excellent communication, problem\-solving, and organizational skills. Preferred Skills: * Experience working with U.S. clients in a nearshore BPO environment. * Knowledge of Six Sigma, Lean, or other process improvement methodologies preferred. * Familiarity with remote and hybrid workforce models. **Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!** *All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.* *REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.*

Agustina Ramírez 289, Zona Centro, 81400 Guamúchil, Sin., Mexico

Negotiable Salary

Indeed

Packaging Supervisor

Responsible for managing the types of packaging carried out according to specific customer requirements. Effectively carry out the distribution of personnel and necessary activities to ensure quality in the execution of special packaging. * Guarantee the quality of finished product. * Improve and evaluate the performance of special packaging personnel. * Ensure compliance with safety and hygiene regulations. * Guarantee fulfillment of requested orders. * Ensure optimal operating cost. Ability to commute to Ruiz Cortines or reside in surrounding areas. Job type: Full time, Temporary Contract duration: 6 months Salary: $11,000.00 per month Benefits: * Option for indefinite contract Experience: * Chili packaging supervision: 1 year (Required) * Personnel supervision: 1 year (Required) Workplace: On-site job

Q722+22 Héroes Mexicanos, Sinaloa, Mexico

MXN 11,000/month

PACKING MANAGER CHILE BELL64152518273411122

Indeed

PACKING MANAGER CHILE BELL

GREEN WORLD DE MÉXICO IS HIRING PACKING MANAGER, CHILE BELL IN RUIZ CORTINES · Ensure the quality of finished products. · Optimize and evaluate the performance of packing personnel. · Ensure compliance with safety and hygiene standards. · Efficiently operate equipment under responsibility. · Inventory control. · Reduction of losses. Position type: Temporary or project-based, Seasonal Contract duration: 6 months Salary: Starting at $14,000.00 per month Benefits: * Grocery vouchers Workplace: On-site employment

Q722+22 Héroes Mexicanos, Sinaloa, Mexico

MXN 14,000/year