Totalplay is a company belonging to Grupo Salinas that offers Mexico’s most innovative service, and invites you to join us as: External Plant Dispatch Analyst EDUCATION: Preferably completed high school; technical career or incomplete/complete bachelor’s degree Customer service, service, administrative assistant, or telecommunications experience EXPERIENCE: * Customer service. * Quality monitoring. * Crew support. * Systems development and administration. * Validation of crew processes. * Handling and tracking of specialized orders. * Assignment of incidents to different departments. ACTIVITIES Joint follow-up with provider and/or internal operations staff regarding daily operations and mass outages. Facilitate centralized support tracking for organic, mass, and attenuation troubleshooting. Validate and support provider and/or internal staff in daily operations using existing documentation in the district. Notify customer service of mass outages to activate IVR. Customer documentation for port assignment from origin. Support activities for Network Engineer. KNOWLEDGE AND SKILLS * Teamwork. * Analytical ability. * Effective communication. * Sense of urgency. * Communications technologies, specifically fiber-optic networks. * Office software proficiency. SCHEDULE: Monday through Sunday (1 rotating day off). SALARY: 10000 + bonus up to 7000. Statutory benefits Life insurance Discounts across Grupo Salinas’ retail chain Submit your application.