### **Job Information** Department Name INFORMATION TECHNOLOGY Job Type Full time Industry Communications Service Now Ticket INC1417821 Modality On Site Work Experience 1\-3 years Assigned Recruiter Contact fernando.bravo.garcia@confie.com Date Opened 12/08/2025 City Tijuana State/Province Baja California Country Mexico Zip/Postal Code 22010 ### **Job Description** As the Telecom Tech, you will be responsible for phone system administration by supporting and implementing new routing configurations and general system maintenance for our Tijuana Shared Service Site. **Responsibilities and functions** * Primary management of Telecom tickets * User creation, deletion, and configuration for phone system * System phone creation * Phone extension configuration * Voicemail configuration * Creating and updating call routing documents * Maintaining telecom inventory documents * Creating and maintaining call reports * Configuring users on Calabrio (call recording system) * Troubleshooting system issues, such as: * Call quality issues * Failed inbound and outbound calls * Failed user login to the phone system * Audio issues * Faxing issues ### **Requirements** **Requirements** * University/College Degree * Advanced English Level * Basic knowledge of Cisco Unified (Desirable) * Knowledge of ServiceNow or any other ticket\-handling system * 1\+ years of experience in Helpdesk or Telecom * Proficiency in Microsoft Office applications: Word, Excel, PowerPoint ### **Benefits** **Benefits** * Competitive weekly salary * Excellent location (Zona Río, Tijuana) * Legal benefits * Christmas bonus * Savings fund * Profit sharing (PTU) * Vacation days * Vacation premium * Extra paid days off * Private medical insurance and preventative care * Friendly work environment * Financing and discounts at local restaurants and coffee shops * Growth opportunities