Front Desk

Description

Job Summary: Responsible for delivering excellent guest service, ensuring efficiency in check-in/out processes, managing reservations, and providing exceptional service. Key Highlights: 1. Professional growth opportunities within the hotel. 2. Dynamic work environment focused on customer service. 3. Uniform provided by the company. **Job Objective:** Responsible for delivering outstanding guest service, ensuring efficient check-in and check-out processes, managing reservations, providing information, and delivering exceptional service that guarantees a memorable experience for guests. **Responsibilities:** * **Guest Service:** * Greet guests cordially and professionally, offering a warm and efficient welcome. * Perform guest check-in and check-out procedures according to hotel standards. * Handle guest requests and ensure satisfaction throughout their stay (information inquiries, local recommendations, additional services, etc.). * Answer the front desk telephone and manage calls effectively and courteously. * **Reservation Management:** * Verify and manage room reservations received in person, by phone, email, or via online platforms. * Assign rooms to guests based on their preferences and hotel availability. * Manage the reservation system, ensuring accurate data entry and updates. * **Payment Administration:** * Process guest payments using credit cards, cash, or other hotel-authorized methods. * Issue invoices and receipts, ensuring charges are correct and properly reflected. * **Internal Communication and Coordination:** * Coordinate with various hotel departments (housekeeping, maintenance, room service, etc.) to ensure proper guest service. * Report any incidents or relevant issues concerning guests or facilities to management. * **Complaint and Special Situation Management:** * Address guest complaints or concerns professionally and efficiently, seeking prompt and satisfactory resolutions. * Remain calm and act diplomatically during conflicts, always safeguarding the hotel’s image. * **Policy and Procedure Compliance:** * Adhere to hotel policies, especially those related to security, privacy, and guest well-being. * Perform administrative tasks related to the front desk, such as updating guest information in the system and managing documents. **Requirements:** * Prior experience in front desk or customer service roles (preferably in the hospitality industry). * Familiarity with hotel property management systems (PMS) and reservation tools (desirable). * Excellent verbal and written communication skills. * Proactive, organized, and detail-oriented attitude. * Ability to work under pressure and on rotating shifts (including weekends and holidays). * Proficiency in a second language (preferred, especially English). * Professional personal appearance. * Problem-solving ability and capacity for autonomous decision-making. **Working Conditions:** * Rotating shifts. * Uniform provided by the company. * Professional growth opportunities within the hotel. * Dynamic work environment focused on customer service. Employment Type: Full-time Salary: $9,630.00 per month Benefits: * Transportation assistance or service * Staff cafeteria service Education: * Completed high school diploma (desirable) Experience: * Front desk: 1 year (desirable) Work Location: On-site employment