Technical Support Engineer

Description

Job Summary: On-site Technical Support Engineer providing in-person technical assistance to users, ensuring the proper functioning of technological infrastructure and business operational continuity. Key Highlights: 1. Diagnose, resolve, and prevent hardware, software, and network incidents. 2. Provide on-site technical support to end users. 3. Perform preventive and corrective maintenance of IT equipment. A technology-sector company is seeking an **On-site Technical Support Engineer** to deliver in-person technical assistance to users, ensuring the proper functioning of technological infrastructure and business operational continuity. The candidate will be responsible for diagnosing, resolving, and preventing incidents related to hardware, software, and networks, as well as delivering technical support. Responsibilities * Provide on-site technical support to end users * Diagnose and resolve hardware, software, and connectivity incidents * Install, configure, and maintain computing devices and peripherals * Perform preventive and corrective maintenance of IT equipment Requirements * Education: Technical degree in Systems or higher * Minimum experience: 1 year in on-site or field technical support * Proficiency in Windows operating systems (intermediate-to-advanced level) * Basic-to-intermediate knowledge of networking (TCP/IP, DNS, LAN/WLAN) * Proficiency in Microsoft Office / Microsoft 365 * Experience in maintaining computing devices and printers * Availability for 100% on-site work in León, Guanajuato Desired Knowledge * Active Directory * Virtualization (basic) * Basic cybersecurity (antivirus, patches) * IT asset inventory management Competencies * Customer orientation * Effective communication * Teamwork * Problem solving * Organization and multitasking * Working under pressure Employment Type: Full-time Salary: $10,000.00 - $11,000.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Free uniforms Work Location: On-site employment