Technical Support Engineer

Description

Job Summary: IT professional responsible for ensuring operational continuity of systems by delivering technical support, maintenance, cybersecurity, and training on emerging technologies. Key Highlights: 1. Key role in ensuring operational continuity and cybersecurity of IT systems. 2. Opportunity to train on AI Copilot and digital technologies. 3. Focus on comprehensive technical support and preventive/corrective maintenance. **Job Objective:** Ensure operational continuity of the company's IT systems through efficient incident resolution, preventive and corrective maintenance of computing equipment, software and network support, training on emerging technologies (including AI Copilot), and implementation of cybersecurity and information security measures. **Main Responsibilities:** **1\.** **Preventive and Corrective Maintenance** * Perform diagnostics, cleaning, and updates on computers, laptops, printers, and peripherals. * Track recurring incidents to prevent critical failures. * Document maintenance logs. **2\.** **End-User Technical Support** * Respond to hardware, software, internet, and internal network support requests. * Configure and support printing devices, email, videoconferencing systems, and enterprise applications. * Resolve connectivity and compatibility issues. **3\.** **Programming and Software** * Provide support for installation, configuration, and updating of business software. * Assist with minor programming tasks or application customization. * Collaborate with the development team on system testing and validation. **4\.** **Training on AI Copilot and Digital Tools** * Design and deliver internal training on using Copilot and AI applied to work tasks. * Develop practical user manuals or guides for technology usage. **5\.** **Information Security and Cybersecurity** * Implement and monitor security policies (passwords, access controls, backups). * Detect and respond to digital security incidents. * Coordinate installation of antivirus software, firewalls, and access controls. **6\.** **Network and Systems Management** * Configure routers, switches, and wireless access points. * Monitor network performance and basic server infrastructure. * Manage users and permissions in internal systems. **Profile** **Academic Qualifications:** * Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or related field. **Technical Knowledge:** * Hardware, software, printers, and networks. * Windows/Linux operating systems. * Information security protocols. * Support for AI tools (Copilot, **Experience:** * 2–4 years in technical support, equipment maintenance, networking, and cybersecurity. **Competencies** * Problem-solving. * Internal customer orientation. * Teamwork. * Technological adaptability. * Clear and pedagogical communication. **We Offer:** * Weekly salary * Statutory benefits.Sat. 9:00 AM – 1:00 PM. Employment Type: Full-time Salary: $8,000.00 – $12,000.00 per month Benefits: * Free uniforms Experience: * 10 years: 6 years (Mandatory) Work Location: On-site employment