Guanajuato Management & Support Job Listings

Indeed

SALES SUPERVISOR

**SALES SUPERVISOR** **Supervise, motivate, and guide the sales executives team across different modalities, ensuring the achievement of established sales targets and business objectives. The role aims to enhance team performance through tracking strategies, training, and continuous feedback, promoting a culture of high performance, commitment, and customer orientation.** **SPECIFIC DESCRIPTION** ***Daily Activities:*** * Ensure proper execution of sales processes, assist in resolving objections, and keep the team aligned with the company's vision and values, actively contributing to the growth and positioning of Jardines Nueva Vida. * Supervise the activities and performance of field sales and call center executives. * Review daily productivity reports (calls, appointments, visits, closings). * Conduct follow-up meetings on call center productivity. * Demand results from the call center team, provide immediate feedback, and prepare a daily performance summary. * Motivate the team through messages, activities, or goal reminders. * Coordinate and verify compliance with field sales routes or work schedules. * Attend active customers at the office, resolving inquiries about their package, data updates, contract delivery, and general clarifications. * Follow up with customers and prospects via phone calls, WhatsApp, and email, as assigned by the JNV Manager. * Provide support and clarification to sales executives regarding questions arising in the field or at the office. * Record daily sales reports. * Capture and maintain records of notes, payments, credits, and sales. * Receive payments and down payments for new sales from executives and issue corresponding receipts. * Receive and review new sales applications. * Deliver new sales to the documentation department for registration. * Provide sales executives with contracts and settlement documents for client signature. ***Weekly Activities:*** * Reconcile data on space assignments within prepaid packages. * Supply sales executives with advertising materials. * Submit weekly performance and results reports. ***Biweekly Activities:*** * Review contract submissions to proceed with biweekly payments. * Record biweekly sales. * Request and record extraordinary payroll. * Process commission and additional payroll payments. ***Monthly Activities:*** * Prepare advertising packages for each executive. * Assist in the monthly Eucharistic celebration. * Develop and propose sales strategies for field sales and call center focused on meeting targets. ***Occasional Activities:*** * Perform tasks assigned by the JNV Manager. * Print general forms. * Assist in recording canceled contracts in the system. * Support organizing events or activities for sales promotion. * Train new sales executives. * Provide support at reception. * Provide general support to executives. * Follow up on meetings and commitments related to the Active Community Participation project of the ESR Distinctive. * Prepare special reports requested by the Jardines Nueva Vida Manager. * Provide general assistance in required activities according to the company’s operational and administrative needs, ensuring compliance with established objectives and standards. **POSITION SPECIFICATIONS** * \* Required Education: Completed or incomplete Bachelor's degree in Business Administration or related field. * \* Work Experience: Minimum one year managing personnel and working in sales. * \* Skills: Office software proficiency, Leadership, Teamwork, Assertive communication * \* Age Range: 20 years and older * \* Schedule: Monday to Thursday from 09:00 am to 06:00 pm, Friday from 09:00 am to 05:00 pm. * \* We Offer: Statutory benefits, Continuous training, 8% savings fund, Weekly payments, Net monthly salary of $9,800 Job type: Full-time Salary: $9,800.00 per month Benefits: * Savings box Work Location: On-site

Corteza 25, Los Mezquites, 37753 San Miguel de Allende, Gto., Mexico

$MXN 9,800/month

Sales and Customer Service - León Branch64151363719682121

Indeed

Sales and Customer Service - León Branch

**Job Description: Sales and Customer Service General Code** Location: **Río Conchos \#101, Colonia la Luz**. León, Guanajuato. **Position Overview:** We are seeking a **Sales and Customer Service Representative** to work at our branch, providing exceptional service to local customers. The selected individual will be responsible for administrative and commercial management, direct customer service, product promotion, sales follow-up, and inventory handling. This role is essential to ensuring customer satisfaction and achieving branch objectives. **Main Responsibilities:** * In-person, phone, and digital customer service and consultation. * Follow-up on leads and quotations to close sales. * Daily transaction recording in CRM systems and administrative tools. * Inventory management, including receiving and logging merchandise. * Promotion of offers and products through social media and digital channels. * Achievement of KPIs by evaluating and adjusting strategies with the Branch Manager. * Resolution of operational issues and after-sales support. **Requirements:** * **Age:** 20 to 45 years old. * **Education:** High school diploma or technical degree in business or administrative fields. * **Experience:** Minimum of 1 year in telephone sales or customer service in a call center. * **Skills:** Communication, organization, conflict resolution, and CRM software proficiency. * **Availability:** Full-time. **Benefits:** * Competitive monthly salary of $10,000 \- $12,000 depending on experience. * Commissions. * Statutory benefits and option for an indefinite contract. Apply now if you meet the requirements and join the great team at General Code! Employment Type: Full-time, Indefinite duration Salary: $10,000\.00 \- $12,000\.00 per month Benefits: * Option for indefinite contract * Dining facility service Education: * Completed high school (Required) Experience: * Sales: 1 year (Required) Work Location: On-site

Río Verde 243, La Luz, 37458 León de los Aldama, Gto., Mexico

$MXN 10,000-12,000/year

Customer Service, Collections and Retention Manager63844353442177122

Indeed

Customer Service, Collections and Retention Manager

Position: Customer Service and Retention Manager – Totalplay (Telecommunications) Location: León Job Type: Full-time, on-site at the assigned district Department: Customer Service, Retention, Collections Position Objective Oversee customer service and retention operations in the assigned district, coordinating call center, collections, technical support, and customer loyalty strategies to improve customer experience, reduce cancellations, and increase average revenue per user (ARPU). Main Responsibilities * Supervise telephone and in-person customer service teams (call center and branches) to ensure service quality and KPI compliance. * Implement actions together with the call center to improve service, retention, and reduce cancellations. * Coordinate and validate the quality of visits conducted by the operations team to customers. * Monitor key metrics: technical calls, complaints, recurring support; identify coordination failures with Network Operations teams and execute improvement plans. * Design and implement upsell strategies and overdue account recovery initiatives in collaboration with product and retention teams. * Analyze indicators such as ARPU, churn, FCR, and design plans to increase revenue and customer loyalty. Profile Requirements * Bachelor's degree (preferably in Business Administration, Telecommunications, Economics, or related fields). * Minimum 3 years of managerial experience in customer service, retention, or collections within call centers, branch supervision, or regional customer service roles. * Technical knowledge of call center systems: ACD, PBX, predictive dialers, IVR, call recording. * Experience with CRM platforms (SAP, Zendesk, Salesforce, or others). * Leadership skills, ability to make decisions under pressure, results-oriented mindset. Strong customer service, negotiation, and effective communication skills. We Offer * Gross monthly base salary of $30,000 MXN, productivity/performance bonuses up to $10,000 MXN. * Statutory benefits from day one, plus corporate benefits from Grupo Salinas (discounts, life insurance, etc.). * Biweekly payments.

Mal. del Río de los Gómez 103, La Martinica, 37500 León de los Aldama, Gto., Mexico

$MXN 30,000/year

Indeed

BDC Manager

Grupo Vegusa is seeking a BDC Call Center Coordinator specialized in digital media to join our sales team and lead our commercial initiatives in this sector. **Position Objective** In this role, you will be responsible for supervising and ensuring compliance with the processes specified by NMEX according to the procedures for proper BDC management within the Dealer. Through the correct implementation of the process for managing, contacting, following up, and closing sales opportunities. To maximize sales opportunities and thereby contribute to the profitability of the Dealer. **Job Responsibilities:** * Supervise that BDC Executives or the BDC APV comply with the established processes for carrying out their required activities in the area (documentation, call logging, \# of digital prospects, appointments, etc.) * Ensure that the BDC operates according to the guidelines indicated in the NSSW (sales and after-sales) * Generate databases for assigning leads to each BDC Executive for prospecting calls * Supervise the proper handling of incoming calls, scheduled and completed appointments, and document them accordingly * Supervise the escalation of customer complaints * Establish communication with the Sales department * Establish and ensure compliance with the key performance indicators and objectives of the BDC: opportunities contacted, opportunities assigned, opportunities with successfully completed activities, and effective face-to-face contacts, according to the guidelines established in the operational standards * Perform customer service analysis and follow-up on customers through NSSW in SEEKOP * Generate operational BDC reports on sales activities * Prepare monthly executive presentations analyzing results and provide operational reports to the Director, General Manager, and Area Managers * Promote strategies for Continuous Improvement, Sales Growth, and higher conversion rates, sharing best practices with the BDC team * Manage the infrastructure and technology required for BDC department operations * Manage and secure the necessary resources to achieve BDC objectives * Inform the BDC team about any changes in promotions from the Brand, Group, or dealer * Provide immediate support to the BDC team for any questions or clarifications that may arise * Align incentives for the BDC team according to goal achievement **Required Technical Skills:** * Sales Skills (CRM Management Required), preferably Seekop * Knowledge of Marketing * Digital Sales Techniques * Indicator Management * Automotive Knowledge NISSAN (Desirable) * Personnel Management * Creatio Software Management (Preferred) Working Hours Monday to Friday: 09:00 am to 07:00 pm (two-hour lunch break) Saturday from 09:00 am to 02:00 pm Work Location: Blvd. Aeropuerto \#1401 Col. San Carlos la Roncha. León, Gto. Competitive base salary plus attractive commission scheme Statutory Benefits \+ Scholarships for employee and children \+ Additional Benefits (Life Insurance, telemedicine (5 people), Funeral Expenses, Savings Fund, among others) Willingness to travel between agencies within the state Gasoline allowance.

Mal. del Río de los Gómez 103, La Martinica, 37500 León de los Aldama, Gto., Mexico

Automotive Leads Manager63844353365505124

Indeed

Automotive Leads Manager

ADVANCE YOUR CAREER AS A LEADS MANAGER AT NISSAN CELAYA CAMPESTRE – TORRES CORZO! Join the #1 automotive brand in global innovation and performance. At Nissan Celaya Campestre – Torres Corzo, we are looking for a visionary professional focused on results and experienced in digital management to lead the generation, administration, and conversion of digital leads into effective sales. POSITION OBJECTIVE Lead the lead management strategy from digital media, contact platforms, and commercial campaigns, aiming to maximize conversion into sales and maintain an exceptional customer journey experience. KEY RESPONSIBILITIES Supervise and optimize the performance of the Direct Contact Center (DCC). Manage leads generated through platforms such as AutoForce, CarSync, Digex, automotive CRM, social media, and digital campaigns. Define contact, follow-up, and retention strategies that accelerate conversion. Implement lead scoring processes for effective prospect prioritization. Coordinate prospecting campaigns jointly with marketing and sales departments. **Analyze KPIs such as:** conversion rate, response time, cost per lead, and closing rate. Generate weekly management reports and make data-driven decisions. Train and supervise digital contact and follow-up executives. Ensure compliance with quality standards and response times. **Integrate multichannel strategies:** WhatsApp Business, SMS, phone calls, email, and social media. ESSENTIAL REQUIREMENTS Bachelor’s degree in Marketing, Business Administration, Systems, or related fields. Minimum of 3 years of experience in lead management, CRM, automotive call centers, or digital marketing. Expert knowledge of platforms such as AutoForce, CarSync, AutoCRM, SIGA, Salesforce (desirable). Proficiency in performance metrics, sales funnel, and marketing automation tools. Analytical profile with strategic vision, leadership skills, and high execution capacity. Experience managing databases, segmentation, and conversion reporting. Intermediate-to-advanced Excel skills, strong business writing skills, and excellent spelling. Availability to work Monday through Saturday. WHY JOIN NISSAN CELAYA CAMPESTRE – TORRES CORZO? Globally recognized brand for performance, innovation, and service. Competitive base salary + bonuses based on conversion targets. Opportunities for professional development, training, and real growth. Work culture focused on results, leadership, and continuous improvement. Be the engine that connects digital opportunities with real sales! Apply today and lead digital sales transformation at Nissan.

Mariscal Ignacio Camargo 137, Col. Centro, 38068 Celaya, Gto., Mexico