We are looking for: A candidate for the position of On-site Support Engineer and Cloud Adoption in León, Guanajuato, Mexico. We offer: $14000 \- $14000 MXN Monthly \+ Statutory benefits \+ Additional vacation days \+ Paid certifications. At Grupo Acceon we are leaders in Information Technology solutions. We support public and private sector organizations in their digital transformation through the implementation of strategies, products, technological solutions, managed services, and cloud services. We are driven by innovation, technical excellence, and commitment to our customers. Position Purpose: Ensure operational continuity and end-user satisfaction through efficient on-site and remote technical support (L1). Simultaneously, actively grow and take on increasing responsibilities in the administration, implementation, and support of Modern Workplace platforms (Microsoft 365, Intune, Teams), serving as a key bridge between traditional support and cloud adoption. Main Responsibilities (On-site Support) * Resolve Incidents: Address and resolve daily hardware (laptops, printers) and software (Windows, Office) issues for users, both in person and remotely. * Prepare Equipment: Set up and install new computers for employees (imaging, application installation). * Account Management (Local): Manage users in local Active Directory (create accounts, reset passwords, permissions). * Connectivity: Troubleshoot basic network, Wi\-Fi, and VPN issues. * Inventory: Maintain control over computing equipment and licenses.