Telephone Executive - Student Support

Description

We are seeking a committed Telephone Executive for Student Support who provides warm, professional, and efficient service to our student community. Responsibilities include answering calls, following up on administrative and academic requests, resolving student inquiries, and routing student requirements to appropriate departments—ensuring a high-quality service experience. This position is ideal for individuals with strong verbal communication skills, a service-oriented attitude, and effective interpersonal abilities who wish to grow within the education sector. **Key Responsibilities** * Answer incoming calls from students and prospective students. * Provide information regarding academic processes, payments, schedules, courses, and institutional services. * Follow up on student requests and inquiries. * Route specific cases to the corresponding departments. * Conduct follow-up and support calls. * Record information and generate reports in the system. * Maintain courteous and professional communication with students and parents. * Assist with administrative tasks related to student support. * Meet service and follow-up performance indicators. **Requirements** * Completed or incomplete undergraduate degree. * Minimum 6 months of experience in customer service, call centers, or telephone support. * Strong verbal communication and excellent interpersonal skills. * Basic computer and Microsoft Office proficiency. * Service-oriented attitude and empathy. * Organizational and task-follow-up skills. **We Offer** * Base salary: $4,700 NET PER BIWEEKLY PAY PERIOD * Statutory benefits. * Ongoing training. * Growth opportunities. * Excellent work environment. **Schedule** * Shift: Morning * Working days: Monday through Saturday If you are interested and meet the above requirements, please submit your CV through this channel for consideration. Thank you. Salary: $9,451.00 per month Work location: On-site employment