The selected candidate will be responsible for supporting the company's administrative management, ensuring the proper registration, control, and processing of information, as well as providing efficient and courteous customer service, contributing to the smooth operation of business activities and customer satisfaction. **Job Requirements** * Minimum education level: **Completed High School** * Basic **Excel** proficiency (data entry, use of simple formulas, tables, and records) * Basic knowledge of **Microsoft Office suite** (Word, Excel, Outlook) * Experience or knowledge in **information registration, control, and processing in databases** * Experience in **customer service**, in-person, telephone, and/or digital **Functions and Responsibilities** * Enter, register, and update information in databases and administrative systems * Process and organize physical and digital documentation * Provide courteous and professional customer service, resolving inquiries, requests, and complaints * Follow up on customer requests and route them to the appropriate departments * Support conflict resolution, always seeking alternatives that enhance customer satisfaction * Maintain control and safeguarding of information * Assist with general administrative tasks within the department **Skills and Competencies** * Excellent communication skills * Active listening and empathy toward customers * Analytical thinking for interpreting information * Ability to **resolve conflicts** * Organization, responsibility, and attention to detail * Service orientation and teamwork **Work Schedule** * **Monday to Saturday** * **08:30 to 14:30 hrs \- 15:30 to 18:30 hrs** **We Offer** * Statutory benefits * Commission scheme * Job stability * Opportunities for learning and growth * Positive work environment Employment type: Full-time Salary: $8,000.00 per month Benefits: * Option for an indefinite-term contract * Free uniforms Workplace: On-site employment