QUALITY PROCESS ADMINISTRATION

Description

Job Summary: We are seeking an administrative or accounting professional to manage quality processes, including customer satisfaction tracking and continuous improvement. Key Highlights: 1. Excellent attitude and positive work environment 2. Customer satisfaction tracking and process improvement 3. Training and indefinite-term employment contract Job Offer QUALITY PROCESS ADMINISTRATION Location: Guadalupe, Zacatecas Company: KIA ZACATECAS GRUPO CALETTO ORIENTAL DE ZAC Posted on April 22, 2026 Valid until May 22, 2026 Net Monthly Salary $9,583\.00 Apply Folio: 21119901 Description ADMINISTRATIVE OR ACCOUNTING DEGREES Candidates with technical or commercial degrees and proven experience are welcome. Excellent attitude. Positive work environment. Requirements * Required academic level: Bachelor's degree * Academic status: Graduated * Required field of study (related fields): Administration * Experience: 1 \- 2 years in QUALITY PROCESS ADMINISTRATION * Knowledge and tools: + Proficiency in OFFICE suite + Excel expertise * Language(s): * Skills and competencies: + Problem analysis and resolution + Customer orientation + Strategic planning + Continuous improvement + Commitment + Communication + Results orientation * Candidate availability: + No travel required Schedule Some days Full-time 10:00 \- 19:00 Schedule clarification: Meal break is provided. Saturdays: 9:00 \- 15:00 Functions and responsibilities * Customer satisfaction tracking • Conducting customer satisfaction surveys • Managing customer satisfaction KPIs in sales to achieve high survey scores • Administering internal satisfaction surveys via CRM system to initiate HAPPY CALL process and short- and medium-term follow-up with advisors • Monitoring KPIs on the KIA MEXICO platform • Quality process improvement • Performing certification-related tasks • Liaising with KIA MEXICO auditors • Recording deliveries in EXCEL (graphing and totaling them) • Reporting all monthly CRM deliveries • Tracking cubicle logbooks • Preparing meeting minutes for sales meetings • Creating an Excel delivery sheet to verify that each unit is registered in MY KIA\+. • Processing amenity requisitions and responsibility lettersAGOS PROVISIONALES The company offers * Statutory benefits. * Training * Positive work environment * Indefinite-term employment contract Recruitment process * Schedule interview appointment. \- Interview is scheduled. * Send CV to email: rhkiabernardez@gmail.com * Start date of your recruitment process: April 22, 2026 * Recruitment process duration: 1 Week