Description: **ONSITE POSITION** **Key Responsibilities:** * Supervise and support new hire trainees during the New Hire Training sessions through to the OJT phase * Deliver structured and interactive training sessions and real\-time call coaching * Monitor performance metrics (calls, compliance, quality scores as needed) * Provide daily feedback, performance summaries, and escalate concerns as necessary * Collaborate with HR and Operations teams to ensure smooth transition to production * Maintain accurate and timely training records and progress reports * Reinforce company policies, FDCPA, and CFPB guidelines, and collection compliance standards * Recommend retraining or continued onboarding based on performance evaluations Requirements: * Minimum 1 year of experience in 3rd party debt collections * Previous experience in training, coaching, or mentoring team members * Strong understanding of FDCPA, CFPB, and other regulatory standards * Excellent communication, presentation, and interpersonal skills * Strong problem\-solving and performance evaluation capabilities * Familiarity with collection systems, dialers, and CRM tools (Latitude and LiveVox would be a plus) * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) * Ability to adapt quickly to changes in systems, scripts, and regulations * Positive, energetic attitude with a genuine interest in employee development * Prior experience in training and supervising trainees during the On\-the\-Job Training (OJT) phase * Experience as a Trainer, Supervisor, Team Lead, or Floor Support * Knowledge of adult learning principles and training methodologies * Experience with Learning Management Systems (LMS)