A leading debt recovery company is seeking a **Call Center Operations Manager**. **DESCRIPTION:** ·Bachelor’s degree in Economics or Business Administration, graduated or current student. ·Mandatory call center experience of at least 2 years. ·Proven experience in collections, both in-person and telephone-based (preferred). ·Experience managing teams of over 50 people. ·Excellent communication skills and leadership abilities. ·Commitment to policies, standards, and processes. ·Experience implementing policies and processes. ·Proactive with a strong sense of urgency. ·Team developer focused on high performance. ·Exceptional organizational skills. ·Strategic implementer for overdue portfolio recovery. ·KPI management expertise. ·Advanced Excel proficiency (mandatory; assessment will be administered). ·Flexible availability regarding working hours. **WE OFFER** ·Statutory benefits. ·Immediate hiring. \- Uncapped commissions. ·Ongoing training. Employment type: Indefinite-term position Salary: $20,000.00 \- $25,000.00 per month Experience: * Call Center Operations Manager: 2 years (Required) Work location: On-site employment