Help Desk

Description

Job Summary: A major automotive group is seeking a Help Desk (Technical Support) professional to provide comprehensive IT support, manage hardware and software, and ensure operational continuity. Key Highlights: 1. Comprehensive technical support for internal systems and productivity tools. 2. Administration and support for SICTA and Quiter systems. 3. Opportunity for continuous development and training. Major Automotive Group Seeks Help Desk (Technical Support) · Education: Technician or Bachelor's degree in Computer Systems. Experience: First-level support. · Provide comprehensive technical support for all IT requirements, including maintenance of internal systems such as automotive software and productivity tools like Microsoft Office. Manage both hardware and software necessary to ensure local operational continuity. Main Responsibilities: Provide first- and second-level technical support to local users (software and hardware). Administer and support SICTA and Quiter systems. Install, configure, and maintain equipment: PCs, printers, scanners, networks, telephones. Perform preventive and corrective maintenance on hardware and peripherals. Manage incidents via a ticketing system and ensure timely resolution. Support user training on systems and tools such as SICTA, Quiter, and Office. Manage users, permissions, and basic data backups. Track improvements or needs with the central IT department or external vendors. Maintain up-to-date inventory of equipment and licenses. Skills: Customer-oriented. Results-driven. Effective communication. Teamwork. We Offer Competitive salary. Opportunity for development. Statutory benefits and additional perks. Continuous training. -Requirements- Minimum education: Upper secondary education – Technical High School 1 year of experience Knowledge: Customer service Keywords: help, assistance, aid, counter, desk, exhibitor, display