Totalplay Technical Support

Description

Job Summary: A technical support professional providing customer service via telephone to ensure campaign KPI compliance and issue resolution. Key Highlights: 1. Customer service via telephone 2. Troubleshooting and report generation 3. Campaign KPI compliance Totalplay Job Opportunity: We are seeking a professional for the role of Totalplay Technical Support at our MTY office. Responsibilities: Customer service via telephone Achieving campaign KPIs, including Quality, Coding, Returned Folios, and Adherence Answering all incoming customer calls and/or internal transfers Customer service, troubleshooting, report generation, escalation to Level 2, invoice dispatch, balance clarification. · Requirements: Prior experience in technical support. Effective communication skills and attention to detail. · Benefits: Statutory benefits Performance bonus Work schedule: Monday to Saturday, 10:00 AM to 6:00 PM (8 hours daily) Training shift: 9:00 AM to 5:00 PM Base monthly gross salary: $10,300 + variable compensation ranging from $2,000 to $4,500 per month. -Requirements- Minimum education: Upper secondary education – General High School Diploma years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist