Job Summary: We are seeking a recent graduate for the Help Desk position, providing first-level support and managing tickets for an automation company serving the steel industry. Key Highlights: 1. Collaborate on high-impact projects in the steel industry. 2. First-level support and ticket management. 3. Proficiency in operating systems (Linux and Windows) and SQL Server queries. We are a **specialized company** delivering automation solutions to the Steel Industry, with projects across various states of Mexico and in the United States. We are currently seeking a candidate for the **Help Desk** position to join our team! We are looking for recent graduates!!! **Required Experience:** * First-level support * Call handling and follow-up * Ticket management—including creation, tracking, and closure * Immediate response to issues or contingencies * Proficiency in operating systems (Linux and Windows) — mandatory * SQL Server database queries **Education:** * Technical degree or Engineering **Location:** * San Nicolás de los Garza, N.L. — IN-PERSON **If you meet the profile, apply now and collaborate on high-impact projects in the steel industry!** Job Type: Full\-time Pay: $10,000\.00 \- $14,000\.00 per month Work Location: In person