Technical Support Representative

Description

Summary: The Technical Support Representative handles HR and payroll-related inquiries, providing high-quality support across multiple systems with professionalism and accuracy. Highlights: 1. Handles HR and payroll inquiries with strong communication skills 2. Provides support across multiple HR systems and internal platforms 3. Manages sensitive information with professionalism and accuracy **Job Title: Technical Support Representative (HR \& Payroll Support)Position Overview** The Technical Support Representative is responsible for handling HR and payroll\-related inquiries from employees and providing high\-quality support across multiple HR systems and internal platforms. This role requires strong communication skills, technical proficiency, and the ability to manage sensitive information with professionalism and accuracy. **Responsibilities** * Answer incoming calls and respond to employee emails regarding HR and payroll concerns * Provide support for the following: * Payroll, PTO, and benefits * Direct deposit setup * W2/W4 inquiries * Payroll deductions and pay discrepancies * Assist with: * Benefits enrollment * Temporary ID requests * Employment verification * Support 401(k) inquiries and general benefits\-related questions * Provide login and access assistance for HR systems and internal technology platforms * Handle and document HR grievances, escalating complex or sensitive cases when necessary * Accurately log cases, maintain detailed updates, and observe strict confidentiality requirements * Coordinate with HR, Payroll, Benefits, and IT teams to efficiently resolve employee issues **Qualifications** * Strong English and Spanish communication skills (verbal and written) * Minimum of 1 year combined experience in technical support and customer service * Typing speed of at least 50 WPM * Tech\-savvy with the ability to navigate multiple systems efficiently * Excellent attention to detail and strong documentation skills * Professional, customer\-focused attitude with the ability to handle sensitive information responsibly **Workstation \& Technical Requirements** * Windows 11 operating system * Processor: Intel i5 or higher / AMD Ryzen 5 or higher * RAM: 16 GB minimum (32 GB recommended) * Webcam required * USB headset with noise cancellation * Dual monitor setup required * Wired internet connection with at least 50 Mbps upload and download speed * Work\-at\-home ready setup (photo of workstation may be required upon request) Job Type: Full\-time Pay: From $12,000\.00 per month Work Location: Remote