ITOM Developer - CMDB and Discovery

Description

Summary: This role involves designing and implementing ServiceNow ITOM Discovery and CMDB solutions, configuring Discovery and CMDB governance, and integrating systems using various APIs. Highlights: 1. Design and implement ServiceNow ITOM Discovery and CMDB solutions 2. Configure and manage Discovery and CMDB governance 3. Strong hands-on experience in CMDB and Discovery **Job Title:** ServiceNow ITOM – **CMDB and Discovery Developer** **Experience level:*** 5\+ years of strong experience and proven specialization in ServiceNow ITOM implementation * Strong Hands on – CMDB and Discovery \- **Major** * Strong knowledge of ITIL processes and best practices **Preferred Certifications:*** ServiceNow CSA, ITOM – Discovery, Data Foundations CMDB \& CSDM **Job Description*** Design and implement **ServiceNow ITOM Discovery and CMDB solutions** to meet client requirements. * Configure and manage **Discovery** (MID Servers, schedules, credential management, patterns) and ensure reliable CI population. * Establish and maintain **CMDB governance and data quality**, including CI class modeling, relationships, lifecycle, and data standards. * Configure **Identification and Reconciliation (IRE)**, including identification rules and reconciliation behavior across data sources. * Should have implemented **CMDB Workspace, CMDB Health Dashboards, CI Class Manager, Data Manager**, CSDM Awareness and related tools to monitor and improve CMDB quality. * Implement data loads and migrations using **Import Sets, Transform Maps, Data Sources**, and **Data Manager**. * Build/maintain integrations using **REST/SOAP APIs** (inbound and outbound) to support CI data ingestion and synchronization. * Perform troubleshooting and root\-cause analysis for Discovery/CMDB issues (E.g., MID Server connectivity, ECC queue, pattern failures, duplicates). * Support testing activities: **unit testing, regression testing, UAT support**, and production deployment. * Collaborate with cross\-functional teams (network/security/app owners) to enable discovery and integration. * Hands on experience in building integrations using REST / SOAP API, OKTA / SSO * Design and implement ITOM processes and workflows to meet client requirements. * **Client\-side and server\-side JavaScript scripting** (Client Scripts, Script Includes, Business Rules) * Provide training and support to end\-users and stakeholders. **Soft skills*** Excellent Analytical and troubleshooting skill. * Excellent in Verbal, written communication. * Creative thinking in implementing Service improvements (automation, incident reduction, etc.). * Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands. * Practical experience with agile methodologies/tools * Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.