Tech Support

Description

**Role Summary** We are seeking a detail\-oriented **Order Entry Associate** to manage end\-to\-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency. **Key Responsibilities** * Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO). * Perform order validation including: + Compliance checks on all incoming orders as per SOP. + Validation of product codes, pricing, and contractual terms + Verification of customer details, service location, and technical specifications against approved quotes * Validate completeness of order details and ensure all required documentation is attached. * Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information. * Update internal systems with correct circuit IDs, service attributes, and billing details. * Accurately enter validated orders into inventory and provisioning systems * Communicate order status updates to requestors and resolve discrepancies promptly. * Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order\-related issues. * Escalate delays to ensure SLA adherence. * Provide timely communication to stakeholders on order status, risks, and exceptions. * Identify process gaps and recommend improvements to enhance efficiency and accuracy. **Required Skills \& Experience** * Understanding of **telecom order management processes**. * Familiar with **Salesforce, VFO and inventory/provisioning systems**. * High attention to detail with good **data validation and compliance skills**. * Ability to manage multiple priorities and work cross\-functionally in a fast\-paced environment. * Familiarity **compliance requirements** and telecom provisioning workflows. * Fluency in written and verbal communication. **Preferred / Nice\-to\-Have** * Experience with reporting and visualization tools such as **Power BI**. * Knowledge of telecom service provisioning and order lifecycle management. * Exposure to process improvement methodologies and automation initiatives. * Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).