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Management & Support in Guadalajara

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Management & Support

Guadalajara

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Location:Guadalajara

Category:Management & Support

Bilingual Customer Support Representative65090445190401120

Bilingual Customer Support Representative

Job description: This position provides high quality telephonic / non\-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives. This position initiates the escalation process for unresolved customer problems. CS Representatives performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance. **Key Responsibilities** * Handle inbound calls related to EV charging issues, billing questions, and general customer inquiries. * Guide customers through troubleshooting steps and offer technical support as needed. * Create and maintain accurate customer records in support platforms. * Follow up with internal teams to resolve complex issues. * Ensure full resolution of problems and maintain high customer satisfaction. * Communicate professionally and compassionately, both verbally and in writing. * Meet quality assurance standards and other performance KPIs. * Maintain strict confidentiality of customer information. **Candidate Profile** * 1–2 years of experience in customer service or technical support. * Strong verbal and written communication skills. * Bilingual – **English required**; Spanish is a strong plus. * Analytical, detail\-oriented, and customer\-focused. * Comfortable navigating multiple software tools (Microsoft Office, internal systems, websites). * Able to type at least 25 WPM. * Professional, friendly, and proactive demeanor. * Background or interest in electric vehicles is a plus. **Work Schedule** * TRAINING SCHEDULE: Monday to Friday 8:00 AM \- 4:00 PM * WORKING SCHEDULE: Monday to Friday 7:00 AM \- 4:00 PM * Breaks include lunch and short breaks in compliance with labor laws. **Compensation** * **Base Gross Monthly Salary:** $16,000\.00 * **Bonus:** Based on performance metrics $1,500 * **Pay Frequency:** Biweekly **Benefits** * Food Vouchers * Savings Fund * Law Benefits: IMSS, vacation, profit sharing (PTU) * Private Medical Insurance (after 1\.5 years of tenure) * Professional development in a growing and sustainable industry Tipo de puesto: Tiempo completo Sueldo: A partir de $16,000\.00 al mes Beneficios: * Vales de despensa Experiencia: * call center: 3 años (Obligatorio) Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial

Av Moctezuma 334, Jardines del Sol, 45050 Zapopan, Jal., Mexico

$MXN 16,000/year

Helpdesk Associate65090445223553121

Helpdesk Associate

**Req ID:353739** NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward\-thinking organization, apply now. We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This role involves providing comprehensive support for healthcare patient portal applications and offering technical assistance to our healthcare customers. The ideal candidate will possess strong problem\-solving skills, excellent communication abilities, and a deep understanding of healthcare applications and technical support processes.All candidates must demonstrate shift flexibility. This includes night, weekend, and holiday work as required. Schedule adjustments may be made based on client and business needs or training requirements. Additionally, overtime may be required depending on business demands.NTT DATA Services is dedicated to improving patient outcomes by creating efficiencies across the healthcare ecosystem. As a recognized leader in the healthcare space, the company delivers targeted segment solutions, including patient interactions, technical and clinical service desk, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management, and policy administration. In addition to these solutions, NTT DATA Services offers core managed infrastructure, application, and business process services.**Day to Day Job Duties**:This position will be a part of our Technical Support Service Desk. The support is for all contact types including phone, email, chat, and self\-service. This is a call center environment in which we support our customers 24x7x365\. Agents will engage in on\-going training and development to prepare them for next\-level support and promotional advancement.All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift. Respond promptly to all incoming contacts. These contacts may include, but are not limited to, workflow issues, application errors, access problems, and functionality concerns. Achieve a high\-resolution rate with over 90% of issues being resolvable at first contact.Provide professional and high\-quality customer service to our customers through adherence to scripts, workflows and compliance with corporate policies and procedures.Escalate complex technical and application issues to the appropriate teams when necessary.Identify areas for improvement in processes, products, or services. Deliver exceptional customer service to all callers by addressing their needs promptly and effectively.Monitor and read text on computer screens throughout the entire shift, ensuring accuracy and attention to detail.Maintain presence at the designated workspace and remain in the phone queue for the entire 8 to10\-hour shift, with scheduled breaks.Maintain a quiet, private workspace equipped with high\-speed, wired internet to ensure optimal performance and productivity.Ensure possession of a functional cell phone for manager communication and Two\-Factor Authentication to maintain security and effective communication.**Basic Qualification:**Strong bilingual skills in both written and spoken English and Spanish1 to 3 years of customer service experience, preferably within a contact center or healthcare setting.1 to 3 years of experience in customer problem analysis and resolution.Strong ability to convey complex technical concepts in a clear and understandable manner to non\-technical audiences.Exceptional organizational skills with a keen attention to detail.High school diploma or equivalent is requiredMaintain daily availability on Microsoft Teams, consistently review emails, and stay up to date with all learning materials distributed.**Nice to Have; (But not a must)**Experience working in a call center environment.Commitment to delivering exceptional service in all interactionsStrong communication and interpersonal skillsProficiency in typing and English language skills, both verbal and writtenDemonstrated ability to actively listen, assess caller needs, and take appropriate actionProven ability to thrive in a fast\-paced environment.This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.Please note, 1099 or corp\-2\-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. \#LI\-LATAM **About NTT DATA Services** NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100\. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran\-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about\-us/content/diversity\-and\-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case\-by\-case basis. Please email EEOOfficer@nttdata.com for assistance.

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

Especialista en Aplicaciones65090445173763122

Especialista en Aplicaciones

¡ESTAMOS BUSCANDO TU TALENTO! REQUISITOS: EXPERIENCIA ANTERIOR EN UN ENTORNO DE CENTRO DE LLAMADAS. ORIENTACIÓN AL SERVICIO AL CLIENTE CON CAPACIDAD DEMOSTRADA PARA MOSTRAR EMPATÍA. EXCELENTES HABILIDADES DE COMUNICACIÓN ESCRITA Y VERBAL. DEBE SER PACIENTE Y DISPUESTO/A A AYUDAR A LOS DEMÁS. DEBE PRESTAR ATENCIÓN A LOS DETALLES. CAPACIDAD PARA ALCANZAR ALTOS NIVELES DE PRODUCTIVIDAD Y ESTÁNDARES DE CALIDAD. CONOCIMIENTO PRÁCTICO Y EFICIENTE DEL SISTEMA OPERATIVO WINDOWS, INTERNET Y SOFTWARE RELACIONADO. BILINGÜE \- INGLÉS/ESPAÑOL ES UN PLUS. RESPONSABILIDADES: COMPLETA LA SOLICITUD EN LÍNEA PARA EL SOLICITANTE. REALIZA UNA SERIE DE PREGUNTAS MÉDICAS PERSONALES. UTILIZA VARIOS SISTEMAS PARA COMPLETAR EL PROCESO: SITIO WEB, SISTEMA INTERNO Y SISTEMA DE GESTIÓN DE PEDIDOS. DEMUESTRA EMPATÍA, COMPASIÓN Y PACIENCIA. MANTIENE LA CONFIDENCIALIDAD DE LA INFORMACIÓN SENSIBLE. CUMPLE CON LAS METAS DE PRODUCTIVIDAD Y CALIDAD. USA SOFTWARE DE GESTIÓN DE LLAMADAS PARA RESPONDER LLAMADAS, CUMPLIR CON EL HORARIO ESTABLECIDO Y LOS DESCANSOS. TURNOS: LUNES A VIERNES DE 10:00 A.M. A 7:00 P.M. (TURNO DE NUEVE HORAS: 8:00 A.M. A 5:00 P.M., 9:00 A.M. A 6:00 P.M., 10:00 A.M. A 7:00 P.M.) SALARIO Y BENEFICIOS: SALARIO BASE BRUTO MENSUAL DE $17,500: APROX. $14,954.34 SALARIO BASE NETO MENSUAL + ESTAMPILLAS ALIMENTARIAS POR $1,500 PESOS \- FONDO DE AHORRO 4% \- BONO NAVIDEÑO DE 15 DÍAS (AUMENTA CON LA ANTIGÜEDAD) \- TODOS LOS DEMÁS BENEFICIOS ESTABLECIDOS POR LA LEY: VACACIONES, IMSS, PARTICIPACIÓN EN UTILIDADES BONO MENSUAL BRUTO POR DESEMPEÑO HASTA DE $5,100, BASADO EN MÉTRICAS DE SOLICITUDES Y ASISTENCIA PERFECTA PARA SER ELEGIBLE. EL BONO SE PAGARÁ UNA VEZ AL MES. Tipo de puesto: Tiempo completo Sueldo: A partir de $20,500.00 al mes Lugar de trabajo: Empleo presencial

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

$MXN 17,500/year

Customer Service Supervisor64149291014147123

Customer Service Supervisor

*This is a fully on site position in Guadalajara* *Advanced english is required* **QUALIFICATIONS:** \- 2 YEARS’ EXPERIENCE IN A SUPERVISORY ROLE IN A TELEPHONIC OR PERSONAL CUSTOMER CONTACT POSITION PREFERRED. \- KNOWLEDGE AND EXPERIENCE WITH CALL CENTER METRICS AND REPORTING. \- CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY. \- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS; CRM SOFTWARE EXPERIENCE A PLUS **RESPONSIBILITIES:** \- SUPERVISES EMPLOYEES WHO INTERACT WITH POTENTIAL CUSTOMERS VIA TELEPHONE, OR BY OTHER FORMS OF COMMUNICATION; PROVIDES TRAINING AS NEEDED. \- MONITORS AND EVALUATES EMPLOYEES’ INTERACTIONS AND WORKFLOW TO ENSURE THAT PERFORMANCE STANDARDS AND THE VOLUME TARGET ARE MET. \- RESPONSIBLE FOR THE DAILY ACTIVITY OF DEPARTMENT POLICIES AND PROCEDURES INCLUDING MEETING OPERATIONAL STANDARDS, MAINTAINING EMPLOYEE SERVICE LEVELS, IMPROVING QUALITY SERVICE, PREPARING REPORTS, TROUBLESHOOTING AND ESCALATING EQUIPMENT ISSUES, MAINTAINING PROFESSIONAL AND TECHNICAL KNOWLEDGE, AND ACCOMPLISHING ORGANIZATIONAL GOALS. \- COLLABORATE WITH TEAM MEMBERS TO DETERMINE BEST PRACTICES AND PROVIDE THE BEST EXPERIENCE FOR ALL SERVICES AND TASKS. \- ASSISTS MANAGEMENT WITH DAILY OPERATIONS; REPORTS STATUS TO MANAGEMENT, PROVIDES EMPLOYEE PERFORMANCE FEEDBACK, AND IS PROACTIVE IN ADDRESSING ISSUES OR WHERE PROCESS IMPROVEMENT MAY BE NECESSARY. **SHIFT:** MONDAY TO FRIDAY 9:00 AM \- 6:00 PM **SALARY AND BENEFITS:** MONTHLY BASE SALARY $25,875 PESOS \+$500 FOOD STAMPS \+15 DAYS CHRISTMAS BONUS (INCREASES WITH TENURE) ALL OTHER LAW BENEFITS Job Type: Full\-time Pay: From $25,800\.00 per month Experience: * Superisor: 2 years (Required) Language: * Advanced English (Required) Work Location: In person

(ZPN-047) Av. Tizoc / Av. López Mateos, Cd del Sol, 45050 Zapopan, Jal., Mexico

$MXN 25,800/year

Application Specialist64526765355522124

Application Specialist

WE ARE LOOKING FOR YOUR TALENT! QUALIFICATIONS: PREVIOUS EXPERIENCE IN A CALL CENTER ENVIRONMENT. CUSTOMER SERVICE ORIENTED WITH DEMONSTRATED ABILITY TO SHOW EMPATHY. EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS. MUST BE PATIENT AND INCLINED TO HELP OTHERS. MUST BE DETAIL ORIENTED. ABILITY TO ACHIEVE HIGH PRODUCTIVITY AND QUALITY STANDARDS. PROFICIENT WORKING KNOWLEDGE OF WINDOWS OS, INTERNET, AND ASSOCIATED SOFTWARE. BILINGUAL - ENGLISH/SPANISH A PLUS. RESPONSIBILITIES: COMPLETES THE ONLINE APPLICATION FOR THE CLAIMANT. ASKS A SERIES OF PERSONAL MEDICAL QUESTIONS. USES SEVERAL SYSTEMS TO COMPLETE THE PROCESS. WEBSITE, INTERNAL, AND ORDER MANAGEMENT SYSTEMS. DEMONSTRATE EMPATHY, COMPASSION, AND PATIENCE. MAINTAIN CONFIDENTIALITY OF SENSITIVE INFORMATION. MEET PRODUCTIVITY AND QUALITY GOALS. USE OF CALL MANAGEMENT SOFTWARE TO ANSWER CALLS, ADHERE TO SPECIFIED SCHEDULE, AND BREAKS. SHIFT: MONDAY TO FRIDAY 10:00 AM - 7:00 PM (NINE-HOUR SHIFT, 8:00 A.M. - 5:00 P.M., 9:00 A.M. - 6:00 P.M., 10:00 A.M. - 7:00 P.M.) SALARY AND BENEFITS: $17,500 BASE GROSS MONTHLY SALARY: $14,954.34 APPROX. BASE NET MONTHLY SALARY FOOD STAMPS $1,500 PESOS - SAVINGS FUNDS 4% - CHRISTMAS BONUS 15 DAYS (INCREASES WITH TENURE) - ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARE MONTHLY GROSS PERFORMANCE BONUS UP TO $5,100 METRICS BASED ON APPLICATIONS AND PERFECT ATTENDANCE TO BE ELIGIBLE. BONUS WILL BE PAID ONCE A MONTH. Tipo de puesto: Tiempo completo Sueldo: A partir de $20,500.00 al mes Lugar de trabajo: Empleo presencial

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

$MXN 20,500/year

Product Support Specialist I64317485574403125

Product Support Specialist I

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! We are currently seeing self\-motivated, action\-oriented individuals to join our Product Support team working with customers in the US \& Canada supporting technical and functional inquires related to the OmniPod System. The Product Support Specialist 1 role is responsible for providing product support for Insulet’ OmniPod System (for insulin and injectable drugs). The primary responsibility of the Product Support Specialist 1 is to assist customers with troubleshooting and addressing technical questions by educating the caller on product functionality and usage. The successful candidate will demonstrate a high degree of accountability, strong communication skills, a proven ability to troubleshoot and resolve product inquiries, and an analytical mindset. **Responsibilities:** * Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems. * Utilizes approved resources, process documents, flow charts and communication guidelines to deliver technical support and troubleshooting assistance which includes but is not limited to cloud service applications, mobile applications, mobile devices, hand\-held controller and continuous glucose monitoring systems (CGMs). * Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. The candidate must possess the ability to defuse situations. * Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations. * Acts as a customer advocate to represent the customer’s needs internally. * Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable global privacy regulations, . * Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer. * Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90% * Achieving defined Service Level Agreements and Key Performance Indicator goals, which include, without limitation: + - 90% scheduled adherence + - 2\.5% Call Abandonment Rate Average After Call Work (ACW)+ 145 seconds + KPIs are subject to change as dictated by business needs, process changes and as system efficiencies are introduced. * Must pass Product Support Certification courses and checkpoints throughout training, as well as any ongoing training. **Required Qualifications** * Bachelor's degree or Highschool diploma (Bachillerato/Bachiller) or equivalent certification * Between 1 \- 2 years in call center experience or medical support experience * Experience with use of electronic documentation systems * Clear verbal and written communication skills in English to convey product information over the telephone, chat and email to customers, health care providers and product distributors * Ability to type 45\+ WPM with a high rate of accuracy. * Proven ability to learn, retain and apply material taught in either a virtual or in person environment. **Preferred Qualifications** * 0\-2 years in technical or clinical/medical based support role, or 1 year of technical, clinical/medical plus 1 year of customer care. * Medical call center experience or experience in medical support role * Working knowledge of Microsoft Office applications including Outlook, Word \& Excel preferred **Location:** * Onsite * Hybrid eligibility contingent on individual performance.

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

Product Support Specialist II64317485591042126

Product Support Specialist II

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! We are currently seeing self\-motivated, action\-oriented individuals to join our Product Support team working with customers in the US \& Canada supporting technical and functional inquires related to the OmniPod System The Product Support Specialist 2 role is responsible for providing product support for Insulet’ OmniPod System (for insulin and injectable drugs). The primary responsibility of the Product Support Specialist 2 is to assist customers with troubleshooting and addressing technical questions by educating the caller on product functionality and usage. The successful candidate will demonstrate a high degree of accountability, strong communication skills, a proven ability to troubleshoot and resolve product inquiries, and an analytical mindset. **Responsibilities:** * Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems. * Utilizes approved resources, process documents, flow charts and communication guidelines to deliver technical support and troubleshooting assistance which includes but is not limited to cloud service applications, mobile applications, mobile devices, hand\-held controller and continuous glucose monitoring systems (CGMs). * Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. The candidate must possess the ability to defuse situations. * Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations. * Accurately and timely Answers inquires and troubleshoots issues related to the use of Insulet’s PoddCentral web\-based application, and any other future software or communication applications. * Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. Candidate must possess the ability to defuse situations. * Acts as a customer advocate to represent the customer’s needs internally. * Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable global privacy regulations, . * Exceptional call handling soft skills; must possess the ability to conduct active listening while being empathetic and reassuring the customer. * Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90% * Achieving defined Service Level Agreements and Key Performance Indicator goals, which include without limitation * + 90% schedule adherence * + 2\.5% Call Abandonment Rate Average After Call Work (ACW)* 145 seconds * KPIs are subject to change as dictated by business needs, process changes and as system efficiencies are introduced. * Must pass Product Support Certification courses and checkpoints throughout training, as well as any ongoing training. **Required Qualifications** * Bachelor's degree or Highschool diploma (Bachillerato/Bachiller) or equivalent certification * At least 3 years in call center experience or medical support experience * Experience with use of electronic documentation systems required. * Clear verbal and written communication skills in English to convey product information over the telephone, chat and email to customers, health care providers and product distributors required * Proven ability to learn, retain and apply material taught in either a virtual or in person environment. * Ability to type 45\+ WPM with a high rate of accuracy. **Preferred Qualifications** * Technical school, or Bachelor’s degree * C1/C2 English Level * Experience working in a HIPAA environment highly preferred. * Working knowledge of Microsoft Office applications including Outlook, Word \& Excel preferred. **Location:** * Onsite * Hybrid eligibility contingent on individual performance.

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

Operations Manager – Early Out Services64317485623810127

Operations Manager – Early Out Services

We’re looking for an experienced **Operations Manager** to lead the **Early Out Services** team within a healthcare revenue cycle organization. You’ll oversee end\-to\-end operations for self\-pay and early\-stage collections, driving performance, compliance, and patient satisfaction. **What You’ll Do** * Oversee daily operations ensuring KPIs and SLAs are consistently met. * Develop strategies to improve account resolution and reduce A/R days. * Manage and mentor supervisors, team leads, and agents. * Collaborate with clients and internal teams to align on service goals. * Ensure compliance with HIPAA, FDCPA, and healthcare regulations. * Lead performance reviews, process improvements, and quality initiatives. **What We’re Looking For** * Bachelor’s degree in Business or Healthcare Administration (Master’s preferred). * 3–5 years of RCM experience, including 2\+ years in a leadership role. * Experience in early\-out/self\-pay collections and call center operations. * Familiarity with RCM platforms (Artiva, Epic, Cerner, Meditech, etc.). * Strong communication, analytical, and leadership skills. Job Type: Full\-time Pay: From $50,000\.00 per month Work Location: Hybrid remote in 44150, Barrera, Jal.

Av. Chapultepec Sur 284, Col Americana, Lafayette, 44150 Guadalajara, Jal., Mexico

$MXN 50,000/year

Customer Service Representative64317485556865128

Customer Service Representative

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! **Position Overview:** We are currently seeing self\-motivated, action\-oriented individuals to join our Product Support team working with customers in the US \& Canada supporting technical and functional inquires related to the OmniPod System. The Product Support Specialist 1 role is responsible for providing product support for Insulet’ OmniPod System (for insulin and injectable drugs). The primary responsibility of the Product Support Specialist 1 is to assist customers with troubleshooting and addressing technical questions by educating the caller on product functionality and usage. The successful candidate will demonstrate a high degree of accountability, strong communication skills, a proven ability to troubleshoot and resolve product inquiries, and an analytical mindset. **Responsibilities:** * Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems. * Utilizes approved resources, process documents, flow charts and communication guidelines to deliver technical support and troubleshooting assistance which includes but is not limited to cloud service applications, mobile applications, mobile devices, hand\-held controller and continuous glucose monitoring systems (CGMs). * Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. The candidate must possess the ability to defuse situations. * Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations. * Acts as a customer advocate to represent the customer’s needs internally. * Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable global privacy regulations, . * Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer. * Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90% * Achieving defined Service Level Agreements and Key Performance Indicator goals, which include, without limitation: + - 90% scheduled adherence + - 2\.5% Call Abandonment Rate Average After Call Work (ACW)+ 145 seconds + KPIs are subject to change as dictated by business needs, process changes and as system efficiencies are introduced. * Must pass Product Support Certification courses and checkpoints throughout training, as well as any ongoing training. **Required Qualifications** * Bachelor's degree or Highschool diploma (Bachillerato/Bachiller) or equivalent certification * Between 1 \- 2 years in call center experience or medical support experience * Experience with use of electronic documentation systems * Clear verbal and written communication skills in English to convey product information over the telephone, chat and email to customers, health care providers and product distributors * Ability to type 45\+ WPM with a high rate of accuracy. * Proven ability to learn, retain and apply material taught in either a virtual or in person environment. **Preferred Qualifications** * 0\-2 years in technical or clinical/medical based support role, or 1 year of technical, clinical/medical plus 1 year of customer care. * Medical call center experience or experience in medical support role * Working knowledge of Microsoft Office applications including Outlook, Word \& Excel preferred **Location:** * Onsite * Hybrid eligibility contingent on individual performance.

Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico

CALL CENTER COMMERCIAL MANAGER64151363851521129

CALL CENTER COMMERCIAL MANAGER

**CALL CENTER COMMERCIAL MANAGER** **We offer:** Monthly salary: $45,000.00 Legal benefits from the first day 100% IMSS coverage Unlimited work phone Direct hiring by the company. Continuous technical support. Real opportunities for professional growth. **Requirements:** Completed bachelor's degree in business administration, economics, or engineering fields. 4 years of related experience Accustomed to objective-based work. Flexible schedule availability. Extensive knowledge of the city or area Proactive **Responsibilities:** Manage achievement of overall collections department goals Reduce delinquent portfolio Assign portfolio to collection agents Recover portfolio at various stages (Call-Center and Field) Field supervision of collection teams Update organizational chart Implement policies and procedures Lead, train, and develop staff Update and develop manuals and job responsibilities for different positions Create collection strategies for different areas Prepare management reports Work schedule: M-W-F 9:30am - 8:00pm Th-F 9:30am - 7:00pm Sa 9:00am - 2:00pm Job type: Full-time Salary: Up to $45,000.00 per month Benefits: * Employee discounts * Free parking * Referral program * Dining service Work location: On-site position

Av. Gobernador Luis G. Curiel S/N, Rincón de La Agua Azul, 44940 Guadalajara, Jal., Mexico

$MXN 45,000/year

DIGITAL SALES MANAGER (AUTOMOTIVE)641513638188811210

DIGITAL SALES MANAGER (AUTOMOTIVE)

**CHEVROLET AUTONOVA is looking for your talent as:** **BDC SALES MANAGER** **Requirements:** * 2 years of experience (automotive industry) * Customer service skills * Leadership * Organizational skills * CRM management * Call center team management **Responsibilities:** * Lead administration and follow-up * Conversion of digital leads into sales * Coordination of the digital BDC sales advisors team * Report preparation **We offer:** * Base salary \+ **Commissions** **(uncapped)** * Statutory benefits * Grocery vouchers * Life insurance **Work location: In front of Agua Azul Park** Job type: Full-time Salary: $20,000.00 \- $35,000.00 per month Benefits: * Life insurance * Grocery vouchers Education: * Completed bachelor's degree (desirable) Experience: * Sales: 1 year (desirable) Workplace: On-site position

Av Enrique Díaz de León Sur 900, Moderna, 44190 Guadalajara, Jal., Mexico

$MXN 20,000-35,000/year

Facilities Admin Assistant641492911697941211

Facilities Admin Assistant

**The company** Toshiba is a provider of technology services for retail businesses to create high\-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning. **Our people** At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration. **What you will bring to the team** The Facilities Operation Specialist is responsible for coordinating activities and resources in support of projects that impact multiple departments, systems, or workflows with moderate to high risk and complexity or multiple projects simultaneously with lesser risk and complexity. The Facility Coordinator works with the Facility Manager to ensure account operations are in accordance with approved operating guidelines and budget. The Facility Coordinator will schedule preventative maintenance, respond to urgent maintenance calls, and participate in the creation of emergency preparedness plans. **What you will be doing:** * Communicate effectively with colleagues within the Business Unit and across the company. * Work with External Partners and Suppliers * Maintains open lines of communication with internal customers, facilities vendors, service providers, site landlord, and operations managers. * Comply with all company policies and procedures and adheres to company standards. * Ensure coordination of the interfaces of all disciplines within Operations. * Responsible to track project changes and producing updated site\-based schedules as agreed with upper management. * Maintain inventory levels. * Code invoices for approval to correct cost centers and process for payment. **Naturally To be successful in this role, you must have and know of** * Academic background: Bachelor's degree in engineering (mechanical, electrical, industrial), architecture, administration or related career. * Work experience: Minimum 1 year in similar positions in facilities, maintenance or property management areas. * Technical knowledge: Vendor and contract management. Maintenance of infrastructure and electrical systems, HVAC, etc. Health and safety regulations (NOM's, EHS). * Skills: Microsoft 365, intermediate\-advanced level. * Languages: Intermediate\-advanced English. **We offer:** * Career plan and real growth opportunities * Flexible work hours and dress code * Hired directly by Toshiba and 100% under payroll * Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher) * Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members) * Savings fund for employees, capped at the limit of the law * Grocery coupons * 12 days of vacation plus 6 floating days * Relocation bonus

Heroico Colegio Militar 323, Reforma, 44890 Guadalajara, Jal., Mexico

Cisco Dev Engineer (Remote in México)641492909248031212

Cisco Dev Engineer (Remote in México)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life\-saving robots, our digital and software technology experts think outside the box as they provide unique R\&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. **Your role** ------------- In this role, you will be at the forefront of designing and developing enterprise\-level contact center solutions with a focus on Cisco technologies. You will play a key role in ensuring the stability and optimization of voice infrastructure and routing logic across client organizations. In this role you will play a key role in: * Developing and maintaining IVR scripts, call routing logic, and integration with Cisco UCCE/UCCX platforms while collaborating with stakeholders to translate requirements into scalable solutions * Researching emerging technologies in contact center automation and customer interaction to propose innovative solutions that improve service delivery and operational efficiency * Providing expert\-level technical support for Cisco contact center platforms, resolving complex issues and coordinating with technology vendors as needed * Acting as a technical liaison for internal customers, ensuring timely resolution of issues and adherence to service level agreements **Your profile** ---------------- * Good conversational **English** skills (B2, C1, C2\) * Bachelor's degree in Computer Science or relevant Cisco certifications (e.g., CCNA Collaboration, CCNP Collaboration) * Minimum 3 years of experience in **Cisco Contact Center environments (UCCE/UCCX)** with hands\-on experience in **IVR scripting (CVP, VXML), call routing, and Cisco ICM scripting** * Solid understanding of **telephony networking, ACD, and multimedia contact center applications** (email, chat) * Experience with **Workforce Management, Quality Monitoring, and Reporting Systems** * Experience with **Cisco Outbound Dialer, Cisco CVP, and reporting tools** is highly desirable * Knowledge of **service management platforms** and experience in **designing integration points** between contact center applications **What you will love about working here** ----------------------------------------- * Empowered Careers with Purpose: Work on meaningful projects that use technology to solve real\-world challenges. Be part of a company that values sustainability, inclusion, and digital equity. Contribute to building a better future for people, planet, and society. * Growth and Learning at Every Step: Access continuous learning through internal academies, certifications, and mentorship. Explore career mobility across roles, industries, and geographies. Be part of a “school of excellence” where your skills resonate beyond the company * Own your growth: Open access to digital learning platforms. Digital campuses on AI, Cloud, Data or Sustainability. Award winning career acceleration programs **Need to know** ---------------- * Work modality: remote * Flexible Schedules: We support flexible working hours to accommodate different lifestyles, time zones, and family responsibilities. * Benefits: Training, certifications, and mentorship programs * Community Engagement: Participate in local volunteering initiatives, tech meetups, and cultural events that connect you with the Capgemini community. **About Capgemini** ------------------- Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55\-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end\-to\-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. *At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.*

Heroico Colegio Militar 323, Reforma, 44890 Guadalajara, Jal., Mexico

Sales Point Leader638443531128331213

Sales Point Leader

*This job posting comes from the Talenteca.com job board* ### **Job opening for company FOTOLIFE in Guadalajara, Jalisco** Hi, we are Fotolife! We focus on creating experiences for our customers through photography and souvenir sales We are looking for: Sales Point Leader Location: Parque Selva Mágica, Guadalajara, Jal. Requirements: * At least 1 year of experience in retail or physical stores (not call center) * Ability to meet and exceed sales targets. * Excellent leadership and communication skills. * Ability to work independently and as part of a team. Main support functions for the Manager: * Manage the sales team to achieve established goals. * Train staff in sales techniques and customer service. * Inventory management, cash register closing, workplace organization. We offer: * Statutory benefits * Savings fund * Life insurance * Base salary \+ commissions and bonuses * And more Schedule: 10 a.m. to 6 p.m., Monday to Sunday, with one weekday off **Desired education level:** High School **Desired experience level:** Entry Level **Departmental function:** Commercial / Sales **Industry:** Retail / Retail Trade **Skills:** * Sales *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=68b9a43c25000046008aed15\&source\=indeed*

Heroico Colegio Militar 323, Reforma, 44890 Guadalajara, Jal., Mexico

American Pet Clinic Associate Veterinarian - Ceres, CA638418077936651214

American Pet Clinic Associate Veterinarian - Ceres, CA

**We're Hiring: Associate Veterinarian – Central Valley, CA (Relief, Part\-Time, Full\-Time)** We are looking for a compassionate and skilled Associate Veterinarian to join our growing team! With multiple openings across California's Central Valley, we offer flexible opportunities for Relief, Part\-Time, and Full\-Time roles. **This is not a remote opportunity, we are happy to offer relocation and Visa assistance.** The ideal candidate is committed to delivering high\-quality, client\-centered veterinary care and excels at building strong, lasting relationships with both clients and team members. You'll be supported by a dedicated group of experienced veterinarians, technicians, and support staff, working collaboratively in a positive, team\-focused environment. You will work closely with the Hospital Manager and report directly to the Regional Manager, ensuring alignment with our medical standards and commitment to excellence. **Why live in Central Valley, CA?** Central Valley, CA offers a unique blend of affordability and lifestyle that's hard to match in California. With a **lower cost of living** compared to coastal cities, it's an ideal place to enjoy a comfortable lifestyle while still being within driving distance of San Francisco, Sacramento, Yosemite, and the Sierra Nevada mountains. The area is rich in **agriculture, farmers markets, and local wineries**, and there are plenty of opportunities for **outdoor recreation** like hiking, fishing, and boating. Charming towns, a strong sense of community, and access to both **urban amenities and scenic countryside** make Central Valley a great place to live and work. We are seeking a compassionate and skilled Associate General Practice Veterinarian (DVM) who thrives in a fast\-paced environment to join our team. The ideal candidate will be passionate about providing high\-quality veterinary care and possess excellent communication skills to build lasting relationships with our clients. You will work alongside a team of experienced veterinarians, technicians, and support staff and will work closely with the Hospital Manager and report directly to the Regional Manager. **Hospital Overview:** American Pet Clinic has been providing families and their beloved pets with compassionate veterinary care since 2012\. As a full\-service veterinary clinic, we offer a wide range of comprehensive veterinary services to keep your pets in great health, from wellness exams and vaccinations to dental care, internal medicine and geriatric care. We also offer pain management and hospice \& end of life care. Ceres, CA is an affordable, family\-friendly Central Valley city with 11 parks, including the 76\-acre River Bluff Regional Park, and a busy rec center offering programs for all ages. Its small\-town charm shines through farmers' markets, festivals, and community events, while good schools, nearby amenities, and growing transit access make it a practical place to call home. **Compensation and Benefits Overview:** * Salary Range: $150,000 \- $175,000 * Up to $100,000 Sign\-On Bonus for a 3 year commitment * No negative accrual and no non\-compete! * Paid time off and holidays * Generous sign\-on bonus * Relocation assistance * Flexible schedule options * Employee pet care discounts * Full benefits package, including but not limited to: Quality health, dental, vision disability, liability insurance, 401k with company contribution, including reimbursement and time off for CE \& license fees and more. If this sounds like a team you want to be a part of, please email your resume to Lindsay Aimar at laimar@petvetcarecenters.com or apply at https://www.petvetcareers.com/ **Qualifications:** * Veterinarian degree (DVM) from an accredited college or university * Current State Veterinary License * DEA registration must be obtained and maintained * 1\+ years of experience in a veterinary practice * Strong diagnostic and clinical skills * Excellent surgical and dental skills * Ability to work well in a team\-oriented environment * Exceptional interpersonal and communication skills * Commitment to providing compassionate and high\-quality veterinary care At PetVet Care Centers, we're committed to a **Culture of Care** — for pets, for the people who love them, and for the team members who make it all possible. With **more than 420 hospitals across the U.S.** and a team of over **11,000 dedicated professionals**, including **1700\+ veterinarians**, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on **partnership, collaboration, and local medical autonomy**, empowering each hospital to deliver high\-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. **You care for pets. We care for you.** PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Heroico Colegio Militar 323, Reforma, 44890 Guadalajara, Jal., Mexico

$MXN 150,000-175,000/year

Mixed Equine GP / Small Animal Veterinarian - Taylor Veterinary Emergency Animal Hospital638418077373451215

Mixed Equine GP / Small Animal Veterinarian - Taylor Veterinary Emergency Animal Hospital

We are looking for a compassionate and skilled Mixed Animal Emergency Veterinarian to join our growing team! With multiple openings across California's Central Valley, we offer flexible opportunities for Relief, Part\-Time, and Full\-Time roles. **This is not a remote opportunity; we are happy to offer relocation and Visa assistance.** **Why live in Central Valley, CA?** Central Valley, CA offers a unique blend of affordability and lifestyle that's hard to match in California. With a **lower cost of living** compared to coastal cities, it's an ideal place to enjoy a comfortable lifestyle while still being within driving distance of San Francisco, Sacramento, Yosemite, and the Sierra Nevada mountains. The area is rich in **agriculture, farmers markets, and local wineries**, and there are plenty of opportunities for **outdoor recreation** like hiking, fishing, and boating. Charming towns, a strong sense of community, and access to both **urban amenities and scenic countryside** make Central Valley a great place to live and work. **Taylor ER Veterinary Emergency Hospital**in Turlock, CA is Stanislaus County's only **24 Hour Emergency Hospital**. We are looking for a veterinarian to take on a unique, hybrid mixed practice role encompassing both **Daytime Equine General Practice and Small Animal Emergency** medicine! **Compensation \& Benefits:** * $100,000 \- $120,000 DOE for a full time (40hr/wk) mixed Equine/Small Animal ER role * Up to $100,000 sign\-on bonus for a 3\-year commitment * Relocation assistance * No negative accrual, no non\-compete \& flexible schedule options * Full benefits package, including but not limited to: Quality health, dental, vision disability, liability insurance, 401k with company contribution, including reimbursement and time off for CE \& license fees and more. Ready for flexibility in your schedule and variety in your days? We can tailor caseload to your interests, as our goal is to restart equine services at this location, and could be up to 70/30equine GP / small animal ER,with an option to transition into full time equine work as that side of the practice grows. Overnight small animal ER shifts are not required, but would be available if desired. To support the rebuilding of the equine practice, we have an equine\-trained veterinary assistant ready to join you, and a clinic truck available for farm calls! There are also on\-site facilities for haul\-in equine patients. **Small animal ER mentorship is available** for equine\-focused DVMs who are interested in a transition into mixed practice. **Equine\-focused veterinarians not interested in small animal work are encouraged to ask about the option of a Part\-Time equine\-only role!** We have a 24\-hour support staff in our 8,500 sq. ft. facility. Daily rounding and consultations with experienced veterinarians creates a **team approach** to challenging cases and provides a professionally rewarding experience for individuals that like to practice gold standard veterinary medicine. Looking for excellent interpersonal skills and a positive, friendly attitude to fit in with the family\-oriented environment at Taylor ER. Turlock is located in the **Heart of the Central Valley**, close to all things California! If you are looking to spend time at beach, horseback riding, biking, hiking, or canoeing; you are a short drive to Yosemite, Lake Tahoe, and all the splendors California has to offer. Home of California State University Stanislaus (CSUS), Turlock provides an amazing opportunity to combine a quality learning environment with relaxed rural living and affordable housing. If this sounds like a team you want to be a part of, please email your resume to Lindsay Aimar at laimar@petvetcarecenters.com At PetVet Care Centers, we're committed to a **Culture of Care** — for pets, for the people who love them, and for the team members who make it all possible. With **more than 420 hospitals across the U.S.** and a team of over **11,000 dedicated professionals**, including **1700\+ veterinarians**, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on **partnership, collaboration, and local medical autonomy**, empowering each hospital to deliver high\-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. **You care for pets. We care for you.** PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Heroico Colegio Militar 323, Reforma, 44890 Guadalajara, Jal., Mexico

$MXN 100,000-120,000/year

Sales Operations Specialist638418074798111216

Sales Operations Specialist

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Position Summary The Sales Operations Specialist is involved in all stages of the sales process, ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high\-level support to both internal sales teams and external partners to facilitate strong relationships and generate revenue for F5\. This is a fast\-paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations. Sales Operations Specialist responsibilities will include, but are not limited to: basic project management, order processing, troubleshooting and problem solving, data quality, sales support, training, and other assigned activities. Primary Responsibilities* Order processing and issue resolution * Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams. * Own and execute assigned projects or programs. * Provide communication and education on current processes and best practices. * Answer pre and post sales questions from F5 sales teams and external partners. * Research inquiries utilizing various systems and tools. * Intake and coordination of high priority customer requests. * Ensure the integrity of Salesforce data. * Identify process improvements to support business operations * Perform other related duties as assigned. * Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all\-inclusive, and responsibilities and requirements are subject to change. Knowledge, Skills and Abilities* Must be detailed oriented with a proven ability to multi\-task * Effective communication, both in written and verbal form, to interact with cross functional teams and departments * Ability to work independently in a dynamic fast paced environment, with minimal supervision * Ability to work cross\-functionally to find solutions and drive projects to completion. * Must be a self\-starter and effective time manager * Passion for customer experience and exceeding expectations * Understanding or knowledge of sales processes, order administration processes, etc. * Basic project management * Strong interest in identifying process improvement opportunities that support the key business operations * Basic experience with Salesforce desired Qualifications* BA/BS degree or equivalent work experience * 1\+ years of Sales Support experience preferred * Proficient in Microsoft Outlook, Word, PowerPoint and Excel * Salesforce experience, preferred but not required Physical Demands and Work Environment* Duties are performed in a normal office environment while sitting at a desk or computer table. * Duties require the ability to utilize a computer, communicate over the telephone, and read printed material. * Duties may require being on call periodically and working outside normal working hours (late evenings). F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all\-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5\.com) or auto email notification from Workday (ending with f5\.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5\.com.

Av. de las Américas 1254-Pódium 3, Country Club, 44610 Guadalajara, Jal., Mexico

Associate, MPC Global Contact Center (Bilingual)638418072769311217

Associate, MPC Global Contact Center (Bilingual)

Overview: **This position is Available in Las Fuentes \& Querétaro.** **ABOUT THE COMPANY:** Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980\. Our nutrition, weight\-management and personal care products are available exclusively through dedicated independent Distributors in more than 90 countries. Our Mission is to change people’s lives by providing the best business opportunity in direct selling and the best nutrition and weight\-management products in the world. **POSITION SUMMARY STATEMENT**: The purpose of this position is to educate and coach Independent Distributors on the Herbalife Distributor Rules of Conduct, Business Marketing Plan, the terms and conditions of the Herbalife Distributorship Application and Agreement and regulatory requirements. It is also to enforce and correct violations, in order to promote an ethical and fair environment in which Herbalife products may be distributed, Independent Distributor businesses may thrive and to protect Herbalife’s intellectual property rights, thereby protecting Herbalife’s Independent Distributors, the Customers and the brand and image of the company. **DETAILED RESPONSIBILITIES/DUTIES:** 1\. Be knowledgeable and updated with the Herbalife Member Rules of Conduct, Sales \& Marketing Plan, Herbalife’s intellectual property rights, and local regulatory requirements in order to support members’ inquiries and coach members to conduct business in compliance with internal and external rules/laws. 2\. Guide Distributors so they can promote their businesses in a manner that is correct, ethical, and fair. 3\. Focus on and become specialized in one or more specific MPC areas as requested (e.g. Nutrition Clubs, Social Media, Unauthorized Sales channels, internet, export, dual Distributorships, HRT ( ̈expand Live Monitoring of high\-risk receipts, and ultimately prevent inaccurate receipts from being accepted and generating earnings by our systems), Receipting Compliance, Live Q Incoming calls with Outbound Campaigns or Qualifications Review/Audit, etc.). 4\. Be knowledgeable and updated with the Herbalife Distributor Rules of Conduct, Business Marketing Plan, Herbalife’s intellectual property rights, and local regulatory requirements to support the Distributor’s inquiries and coach Distributors to conduct business in compliance with internal and external rules/laws. 5\. Enforce the Rules of Conduct \& Member Policy by following the standard resolution to provide coaching and education as well as sanction to members. 6\. Effectively utilize applicable databases, the internet, and internal and external sources to perform various systems and other research. 7\. Interact and communicate professionally with various departments, Distributors, and customers. 8\. Able to prioritize quality service aligning with the defined processes and meeting the SLAs. Managing each file with an efficient solution and in a professional, timely, and quality manner. 9\. Be a team player in supporting the team and colleagues to ensure a consistent and timely workflow. 10\. Complete all clerical responsibilities associated with own or the team’s duties including but not limited to letter correspondence, emails, calls, and filing. 11\. Exalt and protect Herbalife’s reputation through partnerships with Distributors so that their messages are consistent with the company’s. MPC Associate I Job Description Page 12\. Support and participate in training and other corporate activities. 13\. Attend incoming calls from the Americas and, OB campaigns maintaining optimal SLA Job Qualifications: **REQUIRED QUALIFICATIONS:** **Skills:*** Advanced english * Strong clerical skills and the ability to type 40\+ words per minute. * Proficiency in Microsoft Office programs * Excellent written and verbal communication skills and telephone etiquette * Strong customer and results orientation * Strong fact\-finding skills and excellent follow\-through skills * Ability to relate details accurately, clearly, and completely. * Strong negotiation skills * Strong logical, analytical, and problem\-solving skills with the ability to accurately and precisely summarize and present key information. * Ability to solve practical problems and organize workload for effective implementation under general supervision. * High degree of flexibility to function under multifaceted timelines and adapt as the external environment and organization evolves. * The ability to work under deadline pressure while maintaining a positive and professional attitude in a very fast\-paced environment. * Able to interact effectively at all levels with sensitivity to cultural diversity. **Experience:Required*** At least 2–3\-year experience in a service\-oriented industry * At least 2–3\-year experience in a position of policies/guidelines bounded environment which requires resolving problems in a day\-to\-day operation. **Preferred*** Experience in multi\-level marketing * Experience working in compliance, investigation based or legal\-related fields. **Education: Required*** Should be at least at High School Diploma or equivalent level. **Preferred*** Educated or completed comprehensive training in the para\-legal field * College/University Degree **Only for internal candidates*** Daily Shake: average of 90% in the last 3 months * **Call Center positions:** Must have at least **6 months** in the current role. * **All other positions:** Must have at least **1 year** in the current role.

Av. Presidentes 2097A, Sutaj, 44840 Guadalajara, Jal., Mexico

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