Bilingual Customer Service Representative (Filing Services) | Work from Home

Description

Summary: SupportZebra is urgently hiring Bilingual Customer Support Representatives to assist a U.S.-based company with LLC formation and renewal services via phone, chat, or email. Highlights: 1. Provide high-quality service to business owners 2. Assist with LLC formation and renewal processes 3. Comfortable upselling and offering retention solutions SupportZebra is urgently hiring **Bilingual Customer Support Representatives** to assist a U.S.\-based company specializing in LLC formation and renewal services. As a Support Representative, you will provide high\-quality service via **phone, chat, or email** to help business owners manage their company formation, renew their subscriptions and licenses, and resolve billing or account\-related inquiries. This is a **work\-from\-home** opportunity with a stable daytime schedule. **Upselling and retention** may be required when assisting customers with renewals or additional services. **Key Responsibilities** * Handle inbound and outbound customer interactions via **phone, chat, or email** * Assist with LLC formation and renewal processes, including subscription and license renewals * Address **billing inquiries, password resets, and account updates** * Offer additional services and products where applicable (upselling \& retention) * Provide accurate and professional customer support in a timely manner **What We’re Looking For** * **Fluent English (C1\+)** – Excellent verbal and written communication skills * Experience in **customer support, sales, or retention** roles (preferred) * Ability to **handle billing, account updates, and subscription renewals** * Comfortable **upselling and offering retention solutions** when needed * Tech\-savvy and quick to learn new software and processes * Reliable internet connection and a **quiet workspace** for remote work Job Type: Full\-time Pay: $14,000\.00 \- $15,000\.00 per month Experience: * Customer service: 1 year (Preferred) Language: * English (Required) Location: * Guadalajara, Jal. (Required) Work Location: Remote