Receivables Support Representative

Description

**Receivables Support Representative (Collections \& Billing Resolution) – Remote \| U.S. Hours****Position Type:** Full\-Time, Remote **Working Hours:** U.S. Business Hours **About the Role** We’re hiring a highly execution\-focused **Receivables Support Representative** to manage collections, resolve billing issues, and help protect company revenue. This is not a passive support role. You will: * Drive collections on past\-due accounts * Investigate and resolve billing discrepancies * Maintain accurate CRM records * Help ensure cash flow remains consistent and organized If you’re someone who follows up until issues are fully resolved and thrives in structured, high\-output environments, this role is a strong fit. **What You’ll Own****Collections \& Payment Execution (Primary Focus)*** Execute daily outbound collections through: * + Calls + Emails * Secure: * + Payments + Payment commitments * Maintain consistent follow\-up cadence until full resolution * Reduce: * + Aging balances + Delinquency risk * Identify and encourage auto\-pay enrollment opportunities **Receivables Case Management*** Investigate billing issues raised through: * + Collections efforts + Customer inquiries + Internal teams * Identify root causes — not just surface\-level issues * Open, manage, and resolve cases in Salesforce * Ensure every case includes: * + Clear issue summary + Investigation details + Final resolution * Confirm customer understanding before closing cases **Billing Issue Resolution*** Resolve: * + Invoice discrepancies + Account setup issues + System\-related billing errors * Coordinate with internal teams to resolve issues quickly and accurately * Help prevent recurring billing problems through root\-cause resolution **Customer Communication*** Communicate with professionalism, clarity, and confidence * Balance: * + Urgency (collections) + Empathy (customer experience) * Provide proactive updates regarding: * + Payment status + Billing investigations * Handle objections and move conversations toward resolution **Documentation \& CRM Accuracy*** Maintain clean, structured records in Salesforce * Log: * + Calls + Emails + Payment commitments + Outcomes * Ensure all documentation remains accurate and audit\-ready **Process Improvement*** Identify recurring collections or billing issues * Recommend improvements to: * + Workflows + Systems + Follow\-up processes * Share operational insights during team reviews * Help reduce: * + Escalations + Repeat issues **What Makes You a Strong Fit*** You don’t drop follow\-ups — you close loops * You are: * + Persistent + Detail\-oriented + Execution\-focused * You take ownership and solve problems end\-to\-end * You stay organized in high\-volume environments * You can handle collections professionally without damaging customer relationships **Required Experience \& Skills*** Experience in: * + Accounts receivable + Collections + Billing support + Customer account management * Proven ability to manage high\-volume communication * Experience with CRM systems (Salesforce preferred) * Strong analytical and problem\-solving skills * Excellent written and verbal English communication * High attention to detail and organization **Nice\-to\-Have Experience*** Experience in structured AR or collections environments * Experience reducing delinquency or improving cash flow * Experience driving auto\-pay adoption * Background working with operations or service teams * Familiarity with: * + Root\-cause analysis + Process improvement workflows **What a Typical Day Looks Like*** Execute outbound collections and payment follow\-ups * Investigate billing discrepancies and customer concerns * Open and update CRM cases in Salesforce * Coordinate with internal teams to resolve account issues * Convert eligible customers to auto\-pay * Track performance metrics and identify operational improvements **In short:** You ensure payments are collected, billing issues are resolved at the root, and no customer account falls through the cracks. **Key Metrics for Success (KPIs)****Collections Performance*** 100% completion of daily collections tasks * Total collections secured ($) * Reduction in aging balances * Auto\-pay conversion rate **Case Management*** Billing cases opened vs. closed * Case resolution time * Documentation accuracy * Minimal cases open longer than 2 weeks **Execution Quality*** Timeliness of follow\-ups * Reduction in escalations * CRM data accuracy and completeness **Why This Role Stands Out*** Direct impact on company cash flow and revenue protection * High ownership and accountability * Clear performance metrics and measurable outcomes * Opportunity to improve systems and operational workflows * Fast\-paced, execution\-driven environment with growth potential **Interview Process*** Initial Screening Call * Recruiter Interview * Client Interview * Offer \& Onboarding **Apply Now** If you: * Follow through until full resolution * Are comfortable with collections and billing problem\-solving * Thrive in structured, high\-output environments This role is a strong fit for professionals who enjoy operational ownership, collections execution, and maintaining accurate, organized receivables processes.