Receptionist

Description

Job Summary: We are seeking an experienced Receptionist in the hospitality industry to welcome and register guests, manage reservations, and coordinate services with courtesy and professionalism. Key Highlights: 1. Customer service and hotel service management 2. Internal coordination and policy compliance 3. Job stability and professional development **Job Requirements** **Education:** * Completed high school diploma (technical or bachelor's degree in Tourism, Hospitality, or related field preferred). **Schedule:** Flexible availability, including night shift coverage. **Experience:** * Minimum 1 year in customer service or front desk roles (hotel experience preferred). **Knowledge & Skills:** * Customer service and guest relations * Basic computer proficiency * Hotel management systems * Billing and collections * Basic–intermediate English (preferred) **Responsibilities** * Greet and assist guests courteously and professionally. * Perform **check\-in and check\-out** procedures according to established protocols. * Accurately enter guest information into the system. * Manage reservations, modifications, and cancellations. * Provide information regarding hotel services, rates, operating hours, and local tourist attractions. * Respond promptly to phone calls, emails, and messages. * Route guest complaints or special requests and follow up until resolution. * Handle cash, point-of-sale terminals, and billing (per company policies). * Maintain an updated shift logbook. * Coordinate with internal departments (housekeeping, maintenance, food and beverage). * Adhere to security, confidentiality, and service policies. \* **We Offer:** ✔ Competitive salary ✔ Statutory benefits ✔ Job stability ✔ Staff cafeteria Employment Type: Full-time, Indefinite-term Salary: $9,000\.00 \- $9,780\.00 per month Benefits: * Employee discounts * Cafeteria service * Complimentary uniforms Work Location: On-site