Position Summary: We are seeking a Technical Support specialist to provide personalized assistance and problem resolution for Apple users, promote additional services, and meet performance metrics. Key Highlights: 1. Professional development 2. Job stability 3. Customer attention and service ### **Join the MacStore family!** MacStore, Latin America’s leader in Apple product and service distribution (Apple Premium Reseller – APR), invites you to become part of the best team. ### **Our MacStore Paseo Villalta store is hiring: Technical Support** ### **We offer:** * **Monthly base salary:** $9,900.00 gross * Apple Certified Macintosh Technician certification * Benefits and perks **exceeding legal requirements**: * Upon achieving Silver status, receive grocery vouchers * Profit-sharing (approx. 3 months) * Life insurance * Savings fund * Upon achieving permanent employment status, receive a punctuality bonus of $1,200 * **Commissions of 9% to 20%** on the total amount of services performed * Bonus for achievement of performance indicators * Full **100% IMSS registration** * **Direct and indefinite** employment contract * Job stability and **professional development** ### **Requirements** * Completed high school or a **technical degree** * **Minimum 1 year of experience** in computer and telecommunications equipment repair * Passion for **customer attention and service** * Residence near the workplace location ### **Responsibilities** * Provide **Level 1 and Level 2** technical support to Apple users * Deliver **personalized** assistance and issue resolution * Timely follow-up on completed services * Promotion and sale of **additional services** * Compliance with established **performance metrics and indicators** ### **Schedule** * Rotating schedule from Monday to Sunday * 11:00 a.m. to 8:00 p.m. * 12:00 p.m. to 9:00 p.m. * **1 weekday day off**