Support Engineer

Description

Job Summary: We are seeking a technology-passionate Support Engineer to join a dynamic team, providing technical support and contributing to continuous service improvement. Key Highlights: 1. Skill development and professional growth within a dynamic team. 2. Resolution of hardware, software, and network incidents. 3. Maintenance of equipment and systems in optimal condition. Join our team as a Support Engineer! | Celaya, Guanajuato Are you passionate about technology and helping others solve problems? This is your opportunity to become part of a dynamic team where you can develop your skills and grow professionally. What will you do in this role? -Provide technical support to users -Resolve hardware, software, and network incidents -Track tickets to resolution -Maintain equipment and systems in optimal condition -Participate in continuous service improvement What are we looking for in you? -Computer Engineering, Electronics, or related degree (completed) -At least 1 year of technical support experience -Service-oriented attitude and enthusiasm for assisting users -Availability to cover on-call shifts Knowledge that will set you apart: -Computer equipment support and fault diagnosis -Windows operating systems (installation and configuration) -Basic networking (LAN/WAN) -Mobile device management -Knowledge of macOS, Linux, iOS, and Android (desirable) -Good practices in information security What do we offer? -Monthly gross salary of 13,000 MXN -Legal benefits -Corporate benefits (savings fund and savings account, major medical expense insurance, life insurance, 2 personal days, health check-up at partner laboratory, birthday day off) Apply now! We want to meet you.-Requirements- Minimum education: Higher education - Bachelor's degree 1 year of experience Skills: Problem solving, Fault analysis, Hardware, Operating systems, Technical support, Technology, Network software Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte