CUSTOMER SOLUTIONS ASSISTANT

Description

Position Summary: Handle customer service reports, manage customer attention and support, and coordinate shipments to fulfill customer requests. Key Highlights: 1. Customer attention and support 2. Shipment management and customer communication 3. Feedback for process improvement Customer Attention City: GUANAJUATO Publication Date: May 5, 2026 Schedule: 9:00 AM to 6:00 PM Description: CUSTOMER SOLUTIONS ASSISTANT Position Objective Timely and proper handling of assigned Service Reports by conducting daily reviews of each Service Report to address customer requirements using management tools, thereby delivering a satisfactory response to the request. Job Functions or Activities Report on services entering Shipment Control by performing daily scans of shipments, supported by information from visit and control labels, through the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer attention, service, and support. Provide operational feedback regarding process deviations. Execute customer calls for shipments entered into Shipment Control in a timely and proper manner, following the daily shipment coordination and customer calling process, to evaluate and manage customer attention, service, and support. Provide operational feedback regarding process deviations. Generate shipping reports where required, by tracking incidents related to shipments according to operational cycle procedures, to promptly notify and coordinate shipments. Requirements * Minimum Education: High School / Technical Degree. * Work Experience: More than 6 months. * Proficiency in Basic Office Applications. * Indicator Tracking. What We Offer You * Competitive salary * Variable compensation scheme * Benefits exceeding legal requirements. * A career development plan within the company