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Verifies all processes, and standards with safety related as the priority, are being followed and improved.\n* Responsible for the development, performance, and continuous improvement of all shifts of assigned cells/areas. Ensures that associates are adequately trained, that work is performed safely and efficiently, and that safety incidents are thoroughly investigated with effective corrective actions. Ensures communication and feedback flows up, down, and across all levels and shifts/teams as needed. Ensures adequate resources, including support personnel, are available and that customer standards are maintained\n* Monitors daily operations of a unit (work team) and actively assists or provides direction to team members as required utilizing established policies and procedures. Maintains responsibility for human resource related activities, including employee relations, annual performance evaluations, and disciplinary actions. 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In addition, you will engage in hardware material management, contributing to an integral part of our operation.\n\n**What you will do:*** Keep customer installed base, license information, and network configuration data updated in CS tools.\n* Manage Emergency Registration and Data Collection, including assembling recovery teams.\n* Initiate emergency notifications and set up necessary communication channels.\n* Maintain local customer support delivery content, both web and online tools.\n* Oversee user administration in CS tools and sites.\n* Contribute to the specification of local objectives and key results and performance management reporting.\n\n**The skills you bring:*** Process and Tools Management.\n* Change and Improvement Management.\n* Risk management.\n* CS Ways of Working and Tools Competency.\n* Trade Compliance.\n* Knowledge Sharing and Collaboration Skills.\n* EH processes, tools.\n* Performance management / controlling.\n* Customer Support Service Delivery Process Model.\n**Why join Ericsson?**\n\n\nAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. \n\n \n\n**What happens once you apply?**\n\n\nClick Here to find all you need to know about what our typical hiring process looks like.\n\n\nEncouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. 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This role ensures smooth delivery of training sessions, maintains accurate training records, and supports trainers and participants to enhance learning outcomes.\n\n**How You’ll Make an Impact**\n\n* Schedule and organize training sessions, workshops, and seminars.\n* Maintain training calendars and communicate schedules to relevant stakeholders.\n* Coordinate logistics including venue booking, materials preparation, and technology setup.\n* Track attendance, completion rates, and feedback for all training activities.\n* Liaise with internal departments and external vendors to support training initiatives.\n* Provide administrative support to trainers and facilitators.\n\n**What You Bring**\n\n* Associate’s degree in human resources, business, or related field, or high school diploma\n* 1\\-2 years in training coordination, HR, or administrative roles preferred.\n* Experience in coordinating with 3rd part vendors include purchase order creation and invoicing is preferred.\n* Strong organizational and time\\-management skills.\n* Proficiency in MS Office and familiarity with LMS platforms.\n* Excellent communication and problem\\-solving abilities, with advanced English proficiency.\n\n**About the Team**\n\n \n\n\n\nTraining Center Americas is responsible for delivering technical and non\\-technical training for Gas Services Field Service Personnel. 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