Service Desk Analyst - Tracking Analyst

Description

Job Summary: We are seeking a Service Desk Analyst for technical support, serving as the first point of contact for users and responsible for resolving problems and incidents. Key Highlights: 1. Field engineering coordination and follow-up 2. Technical problem resolution and incident management 3. Ability to work under pressure and multitask COMPUSOF MEXICO We are looking to hire a Service Desk Analyst to join our technical support team. The ideal candidate will have experience in problem resolution and solid knowledge of information technology (IT) systems. The Service Desk Analyst serves as the first point of contact for internal and external customers requiring technical assistance. The selected candidate must be able to work under pressure and handle multiple tasks simultaneously. · Responsibilities: Coordinate and follow up on field engineering activities. Serve as the first point of contact for users requiring technical support. Log and update incidents in the system. Perform problem resolution for logged incidents. Generate performance reports for area management. · Requirements: Technical degree in computer science or equivalent, or at least 1 year of relevant experience. Experience coordinating and following up on tickets assigned to field engineering. Prior experience in technical problem resolution. Practical knowledge of operating systems and productivity software (Microsoft Office, Adobe Acrobat, etc.). Ability to work under pressure and handle multiple tasks simultaneously. Skill in quickly and effectively diagnosing and resolving technical problems. Conversational-level English proficiency. · We Offer: Year-end bonus. Vacation bonus. IMSS social security contributions. Training opportunities. · *Schedule: 4 working days x 4 days off. Are you interested? Don’t wait any longer—apply through this channel and start your process with the best option!. -Requirements- Minimum education: Upper secondary education - Professional Education T 1 year of experience Keywords: analyst, service