Technical Support - MacStore Querétaro

Description

Job Summary: We are seeking a Technical Support specialist for MacStore, dedicated to providing personalized first- and second-level technical support to Apple users, adhering to performance metrics and recommending additional services. Key Highlights: 1. Professional growth and continuous training 2. 100% IMSS contribution and Apple Certified certification 3. Direct employment contract and bonuses of up to 3 months Join our sales team at MacStore branches!! MacStore Queretaro MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic. The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed service requests. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 Face-to-Face Life Bonus: $550.00 Statutory and above-statutory benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months. Life insurance and funeral expense assistance. Uniforms. Professional growth. Continuous training. Additional benefits after 3 months (permanent staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly day off).-Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist