At TechPeople, our commitment is to attract, develop, and retain the best technology talent by creating an environment where empathy, excellence, and teamwork form the foundation for building lasting, trustworthy relationships. We are seeking a Remote Support Lead to lead and ensure an exceptional customer service experience aligned with Apple standards. *** Primary Responsibilities * Coordinate and supervise the remote support team. * Provide remote technical support to customers (software, configuration, initial diagnostics). * Track tickets and escalated cases in accordance with Apple processes. * Ensure service quality and customer satisfaction. * Train and provide feedback to the support team. * Coordinate with technical departments and service centers for proper case resolution. * Generate operational and performance reports for the department. *** Requirements * Bachelor’s degree or technical diploma in Systems, Computer Science, Engineering, or related field. * Minimum 2 years of experience in remote technical support or help desk. * Prior experience coordinating or leading teams (desirable). * Knowledge of the Apple ecosystem (macOS, iOS, iPadOS) (desirable). * Proficiency with ticketing and remote support tools. * Excellent communication skills, service orientation, and problem-solving ability. !!! Key Competencies !!! * Leadership and organization * Customer orientation * Analytical thinking * Working under pressure * Process tracking and control ***** We Offer * Fixed monthly salary * Statutory benefits * Enhanced benefits: Grocery vouchers (10%), Savings Fund, and Life Insurance * Ongoing training and certifications * Job stability * Growth opportunities within a leading technology company. If you are passionate about technology, customer service, and leadership, we want to meet you! Apply now and join TechPeople. Job Type: Full-time, Indefinite-term contract Salary: $13,000.00 – $16,000.00 per month Benefits: * Savings Fund * Discounts and preferential pricing * Life Insurance * Discounted cafeteria service * Free uniforms * Grocery vouchers Work Location: On-site employment