Help Desk - Technical Support

Description

Job Summary: Provides first- and second-level technical support, diagnoses and resolves failures, administers internal systems and computing equipment, and trains users. Key Highlights: 1. First- and second-level technical support 2. Administration of internal systems (SICTA, Quiter) 3. Ticket system management Main Responsibilities: Provide first- and second-level technical support to users Diagnose and resolve hardware and software failures Administer and support internal systems (SICTA, Quiter) Install, configure, and maintain computing equipment, printers, and networks Manage incidents using the ticketing system Administer users, access rights, and data backups Coordinate with vendors and the central IT department Maintain equipment and license inventory and tracking Train users on system and tool usage Requirements: Education: Technical diploma or Bachelor's degree in Systems, Computer Science, or related field Experience: Minimum 1–2 years of technical support experience (hardware and software) Knowledge: ERP systems (SICTA and/or Quiter preferred) Microsoft Office (Excel, Outlook, Teams, Word) Networking (LAN/WAN, VPN) Computing equipment maintenance Ticketing systems Basic database knowledge (SQL preferred). -Requirements- Minimum education: Higher education – Bachelor's degree 1 year of experience Knowledge: Customer service Keywords: help, help, assistance, counter, desk, display, exhibitor, support, support, technologist, technician, tech, technician, technology, technology, technologist