Technical Support

Description

Job Summary: We are seeking a Systems Engineer/Bachelor to provide technical support, manage and resolve issues, and improve processes in a dynamic and collaborative environment. Key Highlights: 1. Professional development opportunities 2. Collaborative and dynamic work environment 3. Resolving customers' technical issues A MAJOR company in its field is seeking personnel to provide TECHNICAL SUPPORT. · Requirements: Completed degree: Bachelor's/Engineering in Computer Systems (or related fields); PROFESSIONAL LICENSE, GRADUATION LETTER, OR PROFESSIONAL ID CARD IS MANDATORY Knowledge of support systems and tools Knowledge of SQL Prior experience in technical support (professional internships in this area also qualify) Availability to work in San Nicolás de los Garza Availability to rotate shifts under a hybrid remote/in-person work model. · Competencies: Knowledge of computer systems, networks, and software applications Effective communication Problem solving Customer service Attention to detail · Responsibilities: Manage and resolve technical issues for our customers. Coordinate with various departments to ensure issue resolution. Analyze technical reports and generate effective solutions. Collaborate on continuous improvement of support processes. This position is ideal for someone who enjoys working in a dynamic environment and wishes to contribute to the success of our team. · We Offer: $ 12, 000 tax-free + Statutory Benefits Benefits: We offer a collaborative and dynamic work environment. You will have professional development opportunities. · Join DAVINA GROUP and contribute to the success of our team with your technical support experience and skills ... Apply now!. -Requirements- Minimum education: Higher education - Bachelor's degree years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist