IT Technical Support Coordinator

Description

Job Summary: Multifunctional technical support professional with experience in systems administration, networking, cybersecurity, and technology projects. Key Highlights: 1. Comprehensive technical support and IT infrastructure administration. 2. Cybersecurity management, business continuity, and data recovery. 3. Participation in technology projects and improvement of support processes. • End-user technical support (hardware, software, email, printers, and applications). • Administration and tracking of support tickets to meet response time requirements (SLA). • Installation, configuration, and maintenance of computing equipment and corporate applications. • LAN/WAN network administration, internet connectivity, VPN, and system access management. • Diagnosis and resolution of connectivity issues, including coordination with telecommunications providers. • Preventive and corrective maintenance of equipment and monitoring of technological infrastructure. • User administration, access management, and basic information security policies. • Implementation of cybersecurity, business continuity, and disaster recovery mechanisms. • Use of data preparation and analysis tools such as DataPrep to consolidate operational or technical information. • Support to the IT Manager in implementing technology projects and improving support processes. • Backup and data recovery management • Security devices (perimeter firewall / antivirus / EDR / XDR) • Server virtualization and administration • Cloud infrastructure • Phishing campaigns and user cybersecurity training • Business analysis / Project management. -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 3 years of experience Age: between 26 and 40 years Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain, support, support, technician, technologist, tech, technician, technology, technology, technologist